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Front Desk Agent - Holiday Inn Express West Allis (PM Shifts)
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $15.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
flexible schedule
Professional development opportunities
Employee Discounts
Job Description
Dreamscape is a distinguished hospitality company known for its commitment to delivering unparalleled guest experiences in the hotel industry. With a reputation built on excellence, Dreamscape offers a welcoming and comfortable environment to travelers, ensuring that every stay is memorable and satisfying. The hotel prides itself on maintaining high standards of quality, exceptional customer service, and a dedication to hospitality that exceeds guest expectations. This dedication has established Dreamscape as a preferred destination for guests seeking both leisure and business accommodations. The company fosters a diverse and inclusive workplace culture, emphasizing equal employment opportunities and support for its employees’ growth... Show More
Job Requirements
- High school diploma or equivalent required
- some college or hospitality training preferred
- previous experience in customer service, hospitality, or related field preferred
- strong communication and interpersonal skills
- ability to multi-task and work in a fast-paced environment
- basic computer skills
- experience with hotel reservation software is a plus
- must be able to work flexible hours, including evening, weekends, and holidays
- ability to stand, walk, and remain on feet for extended periods
- visual and auditory ability to interact with guests, answer phones, and perform job duties safely
- reasonable accommodations may be made for individuals with disabilities to perform essential functions of this job
Job Qualifications
- High school diploma or equivalent required
- some college or hospitality training preferred
- previous experience in customer service, hospitality, or related field preferred
- strong communication and interpersonal skills
- ability to multi-task and work in a fast-paced environment
- basic computer skills
- experience with hotel reservation software is a plus
- flexibility to work evenings, weekends, and holidays
Job Duties
- Greet guests upon arrival, check them in, and provide information about the hotel's services and amenities
- Handle guest check-outs, ensuring accurate billing and payment processing
- Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues
- Make, modify, and cancel guest reservations as needed
- Provide concierge services, such as recommending local attractions, restaurants, and activities
- Maintain a tidy and organized front desk area
- Assist with luggage handling and other guest services as required
- Uphold the hotel's standards of quality and hospitality at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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