Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Benefits
competitive hourly wage
Opportunities for career advancement
Inclusive and diverse work environment
Employee discounts on hotel services
flexible scheduling options
Training and development programs
supportive team culture
Job Description
Dreamscape is a distinguished hotel known for delivering top-tier hospitality and exceptional guest experiences. Our establishment prides itself on providing a welcoming and comfortable environment where guests can unwind and enjoy unparalleled service. With a commitment to excellence, Dreamscape offers modern amenities, beautifully appointed rooms, and a dedicated team that ensures each stay is memorable. We are located in a prime destination, attracting travelers from around the world, and we continually strive to uphold our reputation as a leader in the hospitality industry.
The Guest Service Agent at Dreamscape plays a vital role in maintaining our high standards of cust... Show More
The Guest Service Agent at Dreamscape plays a vital role in maintaining our high standards of cust... Show More
Job Requirements
- High school diploma or equivalent required
- Previous experience in customer service, hospitality, or related field preferred
- Strong communication and interpersonal skills
- Ability to multi-task and work in a fast-paced environment
- Basic computer skills
- Must be able to work flexible hours including evening, weekends, and holidays
- Ability to stand, walk, and remain on feet for extended periods
- Visual and auditory ability to interact with guests, answer phones, and perform job duties safely
- Reasonable accommodations may be made for individuals with disabilities
Job Qualifications
- High school diploma or equivalent required
- Some college or hospitality training preferred
- Previous experience in customer service, hospitality, or related field preferred
- Strong communication and interpersonal skills
- Ability to multi-task and work in a fast-paced environment
- Basic computer skills
- Experience with hotel reservation software is a plus
- Ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Greet guests upon arrival, check them in, and provide information about the hotel’s services and amenities
- Handle guest check-outs, ensuring accurate billing and payment processing
- Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues
- Make, modify, and cancel guest reservations as needed
- Provide concierge services, such as recommending local attractions, restaurants, and activities
- Maintain a tidy and organized front desk area
- Assist with luggage handling and other guest services as required
- Uphold the hotel’s standards of quality and hospitality at all times
Job Location
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