Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $18.50
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
career advancement
Paid holidays
Job Description
Lotus Management Inc is a distinguished hospitality company known for its commitment to excellence in hotel management and guest services. Operating a portfolio of well-regarded hotels, Lotus Management Inc focuses on delivering outstanding guest experiences through attentive service, meticulous attention to detail, and maintaining the highest standards of quality and professionalism within the industry. Their properties span various market segments and cater to both leisure and business travelers, ensuring comfort, convenience, and satisfaction with every stay. As part of their continued growth and dedication to superior hospitality, Lotus Management Inc seeks talented professionals to join their team and contribute to their mission of excellence in the hotel industry.
The Front Office Supervisor role at Lotus Management Inc is a key position within the hotel’s operations, serving as the face of the establishment at all guest interaction points throughout their stay. This full-time role demands a dynamic, sales-minded individual who is adept at balancing exceptional customer service with efficient administrative and leadership duties. A successful Front Office Supervisor is responsible for managing the front desk team, ensuring smooth guest check-ins and check-outs, and maintaining accurate room assignments while accommodating special requests. This role requires coordinating closely with departments such as housekeeping, maintenance, and reservations to provide a seamless guest experience.
Beyond managing daily front desk activities, the Front Office Supervisor must possess a comprehensive understanding of credit procedures, cash handling, and safe deposit box management. The individual will also be expected to utilize suggestive selling techniques to enhance revenue by promoting available rooms and hotel services. Strong communication skills are essential, as the role involves frequent interaction with guests, hotel staff, and management. The supervisor will also play an integral role in maintaining the ambiance and operational efficiency of the front desk area, ensuring that it remains tidy and professional at all times.
This position requires a minimum of three years of hotel front office experience, including at least one year in a supervisory capacity. The ideal candidate will be committed to upholding Lotus Management Inc's policies, brand standards, and safety procedures. They should demonstrate the ability to handle emergencies effectively and contribute positively to the hotel's team environment by attending department meetings and reporting unusual occurrences promptly to management.
With an emphasis on delivering exceptional guest service and operational excellence, the Front Office Supervisor role at Lotus Management Inc offers candidates the opportunity to grow professionally within a respected hotel management company. This role is critical to shaping the first and lasting impressions of guests, helping to foster customer loyalty and a memorable guest experience. The company values employees who are flexible and adaptable, recognizing that business demands may require shift changes. Overall, Lotus Management Inc provides a professional environment where hospitality professionals can thrive while contributing meaningfully to the company's ongoing success.
The Front Office Supervisor role at Lotus Management Inc is a key position within the hotel’s operations, serving as the face of the establishment at all guest interaction points throughout their stay. This full-time role demands a dynamic, sales-minded individual who is adept at balancing exceptional customer service with efficient administrative and leadership duties. A successful Front Office Supervisor is responsible for managing the front desk team, ensuring smooth guest check-ins and check-outs, and maintaining accurate room assignments while accommodating special requests. This role requires coordinating closely with departments such as housekeeping, maintenance, and reservations to provide a seamless guest experience.
Beyond managing daily front desk activities, the Front Office Supervisor must possess a comprehensive understanding of credit procedures, cash handling, and safe deposit box management. The individual will also be expected to utilize suggestive selling techniques to enhance revenue by promoting available rooms and hotel services. Strong communication skills are essential, as the role involves frequent interaction with guests, hotel staff, and management. The supervisor will also play an integral role in maintaining the ambiance and operational efficiency of the front desk area, ensuring that it remains tidy and professional at all times.
This position requires a minimum of three years of hotel front office experience, including at least one year in a supervisory capacity. The ideal candidate will be committed to upholding Lotus Management Inc's policies, brand standards, and safety procedures. They should demonstrate the ability to handle emergencies effectively and contribute positively to the hotel's team environment by attending department meetings and reporting unusual occurrences promptly to management.
With an emphasis on delivering exceptional guest service and operational excellence, the Front Office Supervisor role at Lotus Management Inc offers candidates the opportunity to grow professionally within a respected hotel management company. This role is critical to shaping the first and lasting impressions of guests, helping to foster customer loyalty and a memorable guest experience. The company values employees who are flexible and adaptable, recognizing that business demands may require shift changes. Overall, Lotus Management Inc provides a professional environment where hospitality professionals can thrive while contributing meaningfully to the company's ongoing success.
Job Requirements
- High school diploma or higher level education
- 3 years hotel front office experience with a minimum of 1 year at the supervisory level
- Availability to work flexible shifts
- Strong customer service orientation
- Ability to handle confidential information with discretion
- Good problem-solving skills
- Ability to work effectively under pressure
Job Qualifications
- High school diploma or higher level education
- 3 years hotel front office experience with a minimum of 1 year at the supervisory level
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Sales-minded with knowledge of suggestive selling techniques
- Proficient in front office equipment and hotel management software
- Knowledge of credit, cash handling, and safety procedures
- Ability to coordinate effectively with other hotel departments
- Familiarity with guest service standards and hospitality industry practices
Job Duties
- Registers guests and assigns rooms
- Accommodates special requests whenever possible
- Assists in pre-registration and blocking of rooms for reservations
- Thoroughly understands and adheres to proper credit, check cashing, and cash handling policies and procedures
- Understands room status and room status tracking
- Knows room locations, types of rooms available, and room rates
- Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
- Possesses a working knowledge of the reservations department
- Takes same day reservations and future reservations when necessary
- Knows cancellation procedures
- Files room key cards
- Knows how to use front office equipment
- Processes guest check-outs
- Follows procedures for issuing and closing safe deposit boxes used by guests
- Uses proper telephone etiquette
- Uses proper mail, package, and message handling procedures
- Reads and initials the pass-on log and bulletin board daily
- Is aware of daily activities and meetings taking place in the hotel
- Attends department meetings
- Coordinates guest room maintenance work with the engineering and maintenance division
- Reports any unusual occurrences or request to the manager or assistant manager
- Knows all safety and emergency procedures
- Is aware of accident prevention policies
- Maintains the cleanliness and neatness of the front desk area
- Understands that business demands sometimes make it necessary to schedule employees from their accustomed shift to other shifts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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