Job Overview

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Compensation

Salary
Range $26,000.00 - $42,000.00
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development

Job Description

Hampton Inn & Suites Stephenville is part of the Hampton by Hilton brand, known for providing quality accommodations and exceptional guest experiences across the globe. Situated in Stephenville, this hotel combines comfort, convenience, and a welcoming atmosphere tailored for both business and leisure travelers. The establishment emphasizes guest satisfaction, offering modern amenities, friendly service, and a commitment to cleanliness and hospitality that consistently meets Hilton's high standards.

The Front Desk Agent at Hampton Inn & Suites Stephenville plays a crucial role in ensuring guests receive a warm welcome and an enjoyable stay. This role involves managing front desk operations efficiently, handling guest check-ins and check-outs, and addressing any guest inquiries or concerns promptly and professionally. The Front Desk Agent acts as the first point of contact and a representative of the hotel brand, maintaining a positive image and fostering a hospitable environment. The position requires excellent communication and organizational skills, a detail-oriented approach, and the ability to multitask in a fast-paced setting. With a focus on outstanding service, the Front Desk Agent contributes significantly to creating memorable stays and building guest loyalty. This role is suitable for individuals who are enthusiastic about hospitality, adept at problem-solving, and committed to upholding the service standards of Hilton. Employment type is typically full-time, providing competitive wages in line with industry standards.

Job Requirements

  • High school diploma or equivalent
  • customer service experience preferred
  • ability to work flexible hours including weekends and holidays
  • strong communication skills
  • basic computer proficiency
  • friendly and approachable demeanor
  • ability to multitask

Job Qualifications

  • High school diploma or equivalent
  • previous experience in a customer service or front desk role preferred
  • excellent communication and interpersonal skills
  • strong organizational abilities
  • proficiency with hotel management software
  • ability to remain calm under pressure

Job Duties

  • Greet and welcome guests upon arrival
  • efficiently manage guest check-in and check-out processes
  • answer guest inquiries and provide information about the hotel and local attractions
  • handle reservations and cancellations
  • maintain accurate guest records and process payments
  • coordinate with housekeeping and maintenance to ensure room readiness
  • address and resolve guest complaints in a professional manner

Job Criteria

Experience

No experience required


Job Location

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