Front Desk Agent (Guest Reception - AAA Four Diamond Renaissance Hotel)
Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $14.00
Work Schedule
Flexible
Benefits
competitive pay
same-day pay option
hotel discounts
401(k) with company contribution
Paid Time Off
Paid holidays
Health Insurance
Vision Insurance
Dental Insurance
Flexible spending account
Life insurance
short-term disability insurance
long-term disability insurance
educational assistance
associate discounts
Job Description
Renaissance Hotels, managed by Concord Hospitality Enterprises, is a premium hotel brand known for its distinctive style and commitment to exceptional guest experiences. Located in Milwaukee West, the Renaissance Milwaukee West is a AAA Four Diamond hotel that prides itself on delivering top-tier service and an inspiring atmosphere rooted in the local culture. The hotel is part of the Concord Hospitality family, one of the most respected franchisees in the hospitality industry, recognized for fostering a positive and inclusive culture that attracts and retains talented professionals. Concord's commitment to quality, integrity, and community is evident in its supportive work environment... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in a front desk position preferred
- Flexible availability is required
- Ability to communicate effectively in English
- Strong customer service skills
- Ability to handle cash and credit transactions accurately
- Willingness to work in a fast-paced environment
Job Qualifications
- Prior experience in a front desk position, preferably in a full-service hotel
- Marriott experience a plus
- Flexible availability
- Strong communication skills
- Ability to handle multiple tasks efficiently
- Customer service oriented
- Basic computer proficiency
Job Duties
- Proactively greet and assist guests, providing the highest quality of service at all times
- Check guests in and out efficiently and in a friendly manner
- Promptly and effectively respond to guest requests and concerns
- Post guest charges, compute guest bill, and collect payment in accordance with established procedures
- Handle guest mail and messages per established procedures
- Understand and communicate various rewards programs, packages, and specials available to guests
- Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies
- Take reservation requests efficiently
- Answer switchboard in accordance with standards of proper telephone etiquette
- Block rooms and handle special requests
- Monitor room availability
- Handle safe deposits by guests per established procedures
- Assist in ensuring lobby and desk area remain clean
- Have a thorough knowledge of emergency and security procedures
- Open and close shift
- make cash drops
- Ensure all credit cards, cash, and change funds are balanced throughout each shift
- Communicate with incoming staff and management by logging pertinent information in the pass on log
- Other duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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