Front Desk Agent / Guest Experience Host

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Hourly

Rate:

Range $19.00 - $20.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Paid holidays

Job Description

Hotel Granduca Houston is a newly renovated Forbes Four-Star luxury boutique hotel located in the vibrant heart of Uptown Houston. As a proud member of The Leading Hotels of the World, Hotel Granduca offers an elegant all-suite experience that combines refined comfort with sophisticated style. The hotel features distinguished amenities and exceptional personalized service, including exquisite dining at its signature restaurant, Remi. This upscale environment is designed to cater to discerning guests seeking both luxurious accommodations and impeccable hospitality.

Joining the team at Hotel Granduca Houston means becoming part of a prestigious and dynamic company committed to delivering timeless hos... Show More

Job Requirements

High school diploma or equivalent required
Additional hospitality or customer service training is a plus
Previous experience in a luxury hotel or high-end customer service environment is preferred
Experience with front desk, concierge, or PBX operations is a plus
Proficiency in hotel property management systems (Opera preferred)
Familiarity with basic office software (Microsoft Word, Outlook)
Ability to manage reservations, billing, guest profiles, and payment processing
Knowledge of PBX/telephone systems and front office technology
Exceptional interpersonal and communication abilities
Professional demeanor and a guest-focused attitude
Strong time management and multitasking abilities
Detail-oriented, organized, and reliable under pressure
Ability to build rapport with guests and resolve concerns diplomatically
Knowledge of Houston/Uptown area attractions and dining is a plus
Multilingual abilities a plus (English required)
Ability to stand and move throughout the front office for extended periods
Ability to lift and carry up to 25 lbs
Frequent walking, standing, and occasional bending, twisting, and reaching
Constant use of verbal communication, hearing, and visual focus to engage with guests and team members

Job Qualifications

High school diploma or equivalent
Previous experience in a luxury hotel or high-end customer service environment
Experience with front desk, concierge, or PBX operations is a plus
Proficiency in hotel property management systems (Opera preferred)
Familiarity with basic office software (Microsoft Word, Outlook)
Ability to manage reservations, billing, guest profiles, and payment processing
Knowledge of PBX/telephone systems and front office technology
Exceptional interpersonal and communication abilities
Professional demeanor and a guest-focused attitude
Strong time management and multitasking abilities
Detail-oriented, organized, and reliable under pressure
Ability to build rapport with guests and resolve concerns diplomatically
Knowledge of Houston/Uptown area attractions and dining is a plus
Multilingual abilities a plus (English required)

Job Duties

Welcome guests with a warm, professional demeanor during check-in and check-out
Proactively follow up post-check-in to ensure guest satisfaction and offer support
Anticipate guest needs and deliver thoughtful, timely service
Provide expert concierge recommendations for dining, attractions, and events
Coordinate with internal departments to fulfill guest requests and ensure a seamless stay
Handle incoming reservation calls, emails, and walk-ins with professionalism
Manage bookings, availability, rates, and promotions in the property management system
Process room assignments, payment authorizations, and special requests
Update and maintain guest profiles and reservation notes
Assist with PBX functions and route calls as needed
Handle payment processing and ensure accuracy in all transactions
Balance daily cash and credit card totals according to cashiering policies
Complete shift checklists, logs, and reports
Assist with basic night audit tasks as assigned
Deliver guest mail, messages, and packages promptly
Communicate effectively with housekeeping, in-room dining, and engineering teams
Maintain organization and cleanliness of the front desk and lobby areas
Stay informed about hotel services, hours, and amenities
Follow hotel emergency procedures and fire safety protocols
Stay alert to guest safety concerns and report issues immediately
Maintain clear communication between shifts and support a positive team environment
Participate in VIP welcome efforts and special guest arrangements
Log guest requests accurately and ensure timely resolution

Job Location

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