Front Desk Agent-Full time-must be able to work all shifts
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible scheduling
Professional Development
Employee assistance program
Job Description
Hotel Management of New Orleans is a premier hospitality company dedicated to delivering unparalleled customer service and creating memorable experiences for all guests. Known for combining traditional Southern charm with modern hospitality, this establishment stands as a beacon of excellence in the vibrant city of New Orleans. They pride themselves not only on comfortable accommodations and inviting amenities but also on their commitment to a welcoming and professional environment for both guests and staff. This dedication ensures every visitor's stay is distinguished by attentiveness and warmth, reflecting the unique cultural heritage and lively spirit of New Orleans. As a respected... Show More
Job Requirements
- Minimum of 1 year of experience in a customer service or hospitality-related role preferred
- Strong communication skills both verbal and written with a professional demeanor
- Proficiency in basic math and handling cash transactions
- Familiarity with property management systems or the ability to learn quickly
- Ability to multi-task prioritize and remain calm under pressure in a fast-paced environment
- Flexibility to work varied shifts including evenings weekends and holidays
- Must be able to stand walk and use hands for extended periods
- Occasionally required to lift and move up to 20 pounds
Job Qualifications
- Minimum of 1 year of experience in a customer service or hospitality-related role preferred
- Strong communication skills both verbal and written with a professional demeanor
- Proficiency in basic math and handling cash transactions
- Familiarity with property management systems or the ability to learn quickly
- Ability to multi-task prioritize and remain calm under pressure in a fast-paced environment
- Flexibility to work varied shifts including evenings weekends and holidays
Job Duties
- Serve as the primary point of contact for guests managing all aspects of guest service including check-in check-out guest requests and resolving complaints to ensure guest satisfaction
- Provide guests with accurate information about hotel amenities parking directions and local attractions
- Coordinate with bell and valet staff to ensure seamless guest support
- Verify room readiness by coordinating with housekeeping to ensure timely and accurate room preparation
- Process cash receipts credits and charges to guest accounts with accuracy
- Handle mail packages messages and telephone calls in a professional manner
- Document and report maintenance deficiencies and other operational issues to appropriate departments
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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