FRONT DESK AGENT - FULL TIME

Houston, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $17.00

Work Schedule

Weekend Shifts

Benefits

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

short term disability

401k plan

Free parking

Job Description

Hotel ZaZa Museum District is a luxury boutique hotel located in the heart of Houston's vibrant cultural center. This 315-room property is renowned for its artistic flair, stylish ambiance, and exceptional guest service. Recognized as a Michelin Key-awarded hotel, Hotel ZaZa delivers unique and memorable experiences with both personality and sophistication, making it a premier destination for travelers seeking upscale accommodations combined with a warm, welcoming atmosphere. The hotel's location in the Museum District provides easy access to numerous cultural attractions, making it an ideal spot for guests interested in exploring Houston's art and history scene.

The Front Desk A... Show More

Job Requirements

Weekend availability
passion for customer service
ability to stand and walk frequently
ability to lift, push, or pull up to 25 lbs
ability to read, write, and use a computer
effective English communication skills
adherence to grooming and uniform standards
ability to work in a team environment
willingness to follow safety procedures

Job Qualifications

High school diploma or equivalent
prior experience in a full-service hotel front desk preferred
excellent verbal and written communication skills in English
ability to multitask effectively in a fast-paced environment
proficiency with Opera PMS or similar property management systems
strong interpersonal and customer service skills
ability to handle guest issues professionally
basic computer skills

Job Duties

Warmly greet all guests using the 10-5 Rule
introduce yourself at the first opportunity
use guest names whenever possible to personalize interactions
be fully versed in the check-in/check-out procedures and hotel policies
operate Opera systems efficiently for seamless guest arrival and departure
proactively identify guest needs and offer assistance or escalate as necessary
handle various scenarios with professionalism and care
promote hotel amenities and assist with future room reservations
remain knowledgeable about ZIP loyalty program offerings and benefits
maintain understanding of the hotel’s organization, departments, and facilities
adhere to grooming standards and uniform policies
complete tasks assigned by supervisor or manager
follow all hotel safety procedures
operate technical equipment at the front desk such as Opera PMS, computer systems, printers, telephones

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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