Front Desk Agent - FT

Roseville, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $15.00 - $19.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Paid holidays

Life insurance

Job Description

Thunder Valley Casino Resort is a premier gaming and hospitality destination located in Lincoln, California. Renowned for its exceptional service and entertainment, the resort boasts a AAA Four Diamond rating, reflecting its commitment to quality and luxury. The resort offers a wide range of amenities including gaming, fine dining, spa services, and event hosting, catering to both leisure and business travelers. With a vibrant atmosphere and a focus on guest satisfaction, Thunder Valley Casino Resort is a landmark in the region, attracting visitors from all over who seek memorable experiences in a dynamic environment.

The Front Desk Agent positi... Show More

Job Requirements

High school diploma or equivalent education preferred
One year of front desk experience in a AAA Four Diamond rated property preferred
Three years of customer service experience preferred
Experience with business equipment such as office computers, copiers, fax machines, and calculators
Professional phone etiquette skills
Ability to apply patience, understanding, and resourcefulness with guest requests
Effective communication skills in written and verbal forms
Ability to obtain UAIC Tribal Gaming License

Job Qualifications

High school diploma or equivalent education preferred
One year of front desk experience in a AAA Four Diamond rated property preferred
Three years of customer service experience preferred
Previous experience working with business equipment such as office computers, copiers, fax machines, and calculators
Professional phone etiquette skills
Ability to apply patience, understanding, and resourcefulness to meet a variety of guest requests
Effective communication skills with guests, team members and management in both written and verbal form
Ability to speak clearly and persuasively in positive or negative situations
Ability to obtain UAIC Tribal Gaming License

Job Duties

Practice, support, and promote company-wide service mission and demonstrate AAA Four Diamond service standards at all times
Participate in daily pre-shift meetings outlining activities and expectations to ensure standards achieved and maintained
Welcome all guests upon arrival
Perform all check-in functions according to hotel policies and procedures including early and late check-ins and walk-ins while ensuring proper payment
Perform all check-out functions including accepting payments by check, charge, cash and direct bill
Perform night audit functions including posting room and tax information and compiling hotel statistical reports
Accept, sort, and distribute all messages, small packages, and mail for guests
Respond to all guest inquiries in accordance with established company policies and procedures
Answer telephone requests quickly, courteously, and professionally
Maintain knowledge of property activities
Interact with guests, team members and management in a courteous and professional manner
Foster a success-oriented, accountable environment within the company
Assist guests with dining, event, babysitting, transportation, airline, medical, golf, spa, notary, floral and tennis information
Make arrangements and plan itineraries for guests during concierge duties
Upsell amenities using interpersonal and professional phone etiquette skills
Maintain knowledge of property, local and regional entertainment, dining, shopping and other activities

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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