Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
employee wellness program
Job Description
Omni Tucson National Resort & Spa is a premier luxury hotel and golf resort nestled in the picturesque foothills of Tucson's Santa Catalina Mountains. Known for its breathtaking natural beauty and rich golfing history, the resort offers guests an exceptional blend of recreation, relaxation, and upscale amenities. The resort features 36 holes of championship and desert-style golf courses that attract golf enthusiasts from around the world. Beyond golf, Omni Tucson National balances an elegant environment with warm, personalized service cultivated through attention to detail and a guest-first philosophy. The hospitality team at Omni Tucson National Resort & Spa is recognized... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Ability to work flexible hours including weekends and holidays
- Strong interpersonal and communication skills
- Proficiency with computer reservation systems and software
- Ability to stand for extended periods
- Attention to detail and multitasking ability
- Positive attitude and professional demeanor
- Fluency in English
Job Qualifications
- Ability to clearly and pleasantly communicate verbally and in writing in English with guests, management and co-workers both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers within and outside of department
- Ability to compute accurate mathematical calculations
- Ability to think clearly and make concise decisions quickly
- Ability to prioritize, organize and follow up
- Ability to work well under pressure handling many arrivals and departures
- Previous customer service experience
- Previous hotel front desk experience strongly preferred
- Previous cashiering experience preferred
- Fluency in a foreign language preferred
- Previous guest relations training preferred
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences including room type and payment
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments and personnel such as special requests and amenity delivery
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail to ensure security of guest room access
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios and routing of charges and adjustments
- Maintain guest history files
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated personnel for resolution and follow up to ensure guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge of all hotel features and services including hours of operation, room types, rates, special packages and promotions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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