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Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.50
Work Schedule
Rotating Shifts
Benefits
Equal employment opportunity
Career development opportunities
Supportive team environment
Training and Development
employee recognition programs
Safe workplace
Inclusive culture
Job Description
Pacific Hospitality Group is a distinguished hospitality company renowned for its unique owner/operator approach that benefits both investors and team members. As a family-focused enterprise, Pacific Hospitality Group is committed to long-term holds, allowing the business and its staff to grow and prosper steadily. The company’s core vision revolves around enriching people's lives by offering memorable experiences, actively giving back to the community, and honoring God in all its endeavors. This dedication not only fosters sustainable growth but also underscores the company's commitment to integrity, compliance, value creation, principled entrepreneurship, customer focus, knowledge, change, humility, respect, and fulfillment, which are... Show More
Job Requirements
- Guest service or customer service experience desired
- excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds
- ability to perform basic math skills such as addition, subtraction, multiplication and division
- basic computer skills to enter data, read, and interpret information
- attention to detail
- ability to solve problems and remain calm and alert during difficult situations, busy activity periods or emergencies
- ability to speak, read, write and understand English
- proficiency in another language a plus
- ability to work independently with minimal guidance and as part of a team
Job Qualifications
- Guest service or customer service experience desired
- excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds
- ability to perform basic math skills such as addition, subtraction, multiplication and division
- basic computer skills to enter data, read, and interpret information
- attention to detail
- ability to solve problems and remain calm and alert during difficult situations, busy activity periods or emergencies
- ability to speak, read, write and understand English
- proficiency in another language a plus
- ability to work independently with minimal guidance and as part of a team
Job Duties
- Welcomes guests by greeting them in an enthusiastic and professional manner, answering questions and responding to requests
- provides information about hotel and hotel amenities
- registers hotel guest by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures
- issues door key cards
- establishes guest credit by verifying credit cards or obtaining cash
- seeks opportunities to maximize revenue
- directs guest to hotel rooms by showing room locations on a hotel map
- calls Bellperson
- effectively deals with internal and external customers, some of who may require a high level of patience, tact and diplomacy to defuse anger
- collects accurate information and resolves conflicts
- keeps immediate supervisor promptly and fully informed of any problems, potential safety issues, or unusual situations so prompt corrective action may be taken
- communicates with other departments to fulfill guest needs
- maintains hotel records by entering required room and guest account data into systems
- performs all guest accounting functions according to hotel procedure to ensure all guest and house accounts are completed and accurate
- collects hotel revenue by entering services and charges, computing bills and obtaining payments
- runs all necessary reports and balances paperwork
- maintains accuracy of cash banks
- balances funds and provides change
- resolves guest complaints within scope of authority
- otherwise refers the matter to management
- notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft
- notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior
- follows all safety policies and procedures
- reports potential safety issues to manager whenever observed and takes immediate action to resolve in emergency situations
- reporting to work as scheduled (on time and on regular basis) is an essential function of the job
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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