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Front Desk Agent @ Fairfield Inn Durham Southpoint
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
vacation
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Flexible spending account
Supplemental Insurance
hotel discounts
quarterly bonuses
Job Description
Summit Hospitality Group is a prominent hotel management company known for operating a diverse portfolio of hotels across major brands including Marriott, Hyatt, and Hilton. Specializing in delivering exceptional guest experiences through high standards of service and operational excellence, Summit Hospitality Group prides itself on creating welcoming and comfortable environments for guests. The company emphasizes brand adherence, rigorous training, and employee development to ensure each property under its management upholds the highest hospitality standards. With a commitment to quality and guest satisfaction, Summit Hospitality Group continues to expand its presence and reputation in the hospitality industry, providing numerous growth opportunities... Show More
Job Requirements
- High School Diploma or GED equivalent
- Experience in Front Desk or Guest Services preferred
- Ability to work a variety of shifts including weekends and evenings
- Excellent oral and written communication skills
- Skilled at hotel computer operations
- Strong leadership capabilities
- Ability to maintain professionalism under pressure
- Reliable transportation
- Ability to stand, sit, reach, bend, and stretch for extended periods
- Ability to lift up to 30 lbs
- Availability to work flexible hours including nights and weekends
Job Qualifications
- Front Desk or Guest Services experience from Hilton, Hyatt, Marriott preferred
- Skilled at working under pressure while maintaining a pleasant and professional demeanor
- Excellent oral and written communication skills
- Strong leadership skills with the ability to lead by example
- Skilled at hotel computer operations for reservations, reports, and guest services
- Able to work various shifts including weekends
- High School Diploma or GED equivalent
Job Duties
- Provide excellent customer service by greeting customers promptly and courteously
- Answer questions in a friendly, conversational manner
- Communicate professionally with associates and guests, even when challenged by irate guests
- Solve problems quickly and follow up to ensure guest satisfaction
- Explain internet and in-room entertainment access at check-in
- Maintain a clean, neat, and organized lobby area
- Restock brochures, information, and commonly used forms
- Provide information about local attractions and directions
- Apply hotel and corporate safety and security policies
- Attend and complete brand-required training
- Assist during breakfast and social events to enhance guest service
- Ensure timely and accurate posting of guest accounts at check-in and check-out
- Support Front Desk/Operations Manager with ordering supplies and coding invoices
- Promote brand loyalty and adhere to Summit Hospitality Group standards
- Perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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