Front Desk Agent- Fairfield Inn Birmingham

Birmingham, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $15.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

training programs

Retirement Plan

Flexible Schedule

Job Description

The hiring establishment is a professional hotel environment that emphasizes providing exceptional customer service and guest satisfaction. This hotel is dedicated to maintaining a high standard of hospitality by ensuring that all guests experience courteous and professional service from the moment they arrive until their departure. Known for its welcoming atmosphere and commitment to guest comfort, the hotel operates as a smoke-free property and values diversity and cultural inclusion among its staff and guests. The establishment offers a dynamic work environment where employees are trained in various hotel operations including front desk management, concierge services, and telephone communications through PBX... Show More

Job Requirements

Ability to work flexible schedule including evenings, weekends, and holidays
Experience in front office, PBX, or concierge services preferred
Excellent customer service skills
Effective written and oral communication skills
Working knowledge of computers and facsimile machines
Ability to multi-task and handle stressful situations calmly
Willingness to perform various duties including front desk, PBX, and concierge
High school diploma or GED
Background screening for previous criminal history
Must pass at least 80 percent score on hotel’s reservation system test after training

Job Qualifications

At least one year of experience in customer service or related fields such as hotel, food and beverage, administrative, or business sectors
Proficiency in Microsoft Word, Excel, PowerPoint, data entry, and database management systems
Strong communication skills both oral and written
Ability to adapt and perform multiple tasks including PBX, concierge, and front desk duties
Demonstrated emotional intelligence to manage stressful situations effectively
High school diploma or GED
Ability to engage positively with guests and represent the hotel professionally throughout all stages of their stay

Job Duties

Check in and check out guests in a courteous and professional manner
Assist guests with completing registration and assign rooms accommodating special requests
Verify guest payment methods and follow credit-checking procedures
Post guest and room information in the property management system
Communicate room status with housekeeping and coordinate maintenance requests
Use suggestive selling techniques to promote hotel services and sell rooms
Handle guest inquiries and provide concierge services including restaurant reservations and recommendations

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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