Job Overview
Employment Type
Full-time
Work Schedule
Fixed Shifts
Benefits
Healthcare coverage
Paid Time Off
Paid holidays
Volunteer hours
Matching 401k
Career Development
Job Description
Sentral is a dynamic network of communities dedicated to redefining the concept of residential living. With a mission to become the leading residential hospitality operator, Sentral is focused on delivering superior performance, enhancing resident experience, and creating a seamless network of connected communities. The company elevates the traditional idea of home by integrating convenience, connection, and comfort, coining this enhanced lifestyle as Home+. Sentral's innovative communities are uniquely situated in premier locations across some of the world’s most desirable cities, including Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one year of experience in hospitality or customer service industry
- Ability to stand behind a desk for the majority of an 8-hour shift
- Ability to perform repetitive motions for extended periods
- Capability to work indoors and outdoors
- Ability to move throughout the property as needed
- Able to lift up to 20 pounds
- Strong communication skills
- Flexible availability including evenings and weekends
Job Qualifications
- High school diploma or equivalent
- Some college preferred
- Minimum of one year of experience in hospitality or customer service industry
- Multifamily experience preferred
- Excellent interpersonal and communication skills
- Computer savvy with ability to learn multiple software systems
- Strong organizational and problem-solving skills
- Ability to work a flexible schedule including evenings and weekends
Job Duties
- Uphold Sentral's standards, best practices, policies and procedures, and value of excellence in customer service
- Establish rapport with residents and guests so they always feel loved
- Serve as the first point of contact between guests and the organization
- Prioritize and fulfill the requests of all residents and guests with great friendliness, efficiency, confidentiality, and professionalism
- Greet residents by their name and with a smile to make guests feel welcomed and valued
- Provide exceptional hospitality in compliance with quality assurance expectations and standards to create a memorable customer experience
- Resolve disputes promptly with the goal of achieving customer satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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