Front Desk Agent - Doubletree Phoenix Midtown

Phoenix, AZ, USA|Onsite

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

Job Description

Our esteemed hotel is dedicated to providing exceptional guest experiences through superior service and hospitality. As a respected entity in the hospitality industry, we pride ourselves on our welcoming atmosphere, attention to detail, and commitment to guest satisfaction. Our team-oriented culture drives us to exceed expectations, creating memorable stays for every visitor. We offer a dynamic work environment with opportunities for personal and professional growth, fostering a supportive and collaborative workplace. Whether guests are traveling for business or leisure, our hotel aims to deliver comfort, convenience, and exceptional service at every interaction.

We are currently seeking a Front Desk Agent to join our front office team. This role is vital to our operations as the first point of contact for guests, responsible for checking guests in and out, managing reservations, handling payments, and delivering outstanding customer service. The successful candidate will demonstrate professionalism, efficiency, and warmth in all guest interactions, ensuring a smooth and enjoyable experience from arrival to departure. This position requires a strong familiarity with front office procedures and systems, excellent communication skills, and the ability to multitask in a fast-paced environment. If you enjoy working with people and thrive in a team that is devoted to delivering outstanding guest experiences, this role is an excellent fit. Employment is full-time with possible variations in scheduling, including nights, weekends, and holidays to meet operational needs. Salary details will be discussed during the interview process. Join our team and contribute to creating unforgettable stays for our valued guests while building your career in the hospitality industry.

Job Requirements

Ability to work in a standard office environment
Prolonged periods of sitting at a desk and working on a computer for 6-8 hours a day
Occasional standing and walking throughout the workday
Frequent fine motor skills use of hands and fingers for keyboarding, typing, utilizing a mouse or trackpad, writing, and operating office equipment
Occasionally required to stand, walk, bend, reach, or carry items
Ability to lift and or move 10 to 25 pounds as needed such as files and office supplies
Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation
Ability to hear and participate in conversations and meetings using phone or headset
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Job Qualifications

High work ethic and self-initiative
Ability to communicate effectively verbally and in writing
Proficient in operating Front Office computer or manual systems
Familiarity with hotel rates, discounts and reservations procedures
Experience in cash handling and payment processing
Ability to work varied schedules including nights, weekends, and holidays
Team player who enjoys providing great guest experiences

Job Duties

Greet and communicate cordially with guests promptly and professionally checking them in and out of the hotel
Assist in pre-registration and blocking of reservations when necessary
Promptly, accurately and efficiently know how and where to post all charges
Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
Review any reservations with special requests and work to block rooms accordingly
Have knowledge of hotel rates, discounts and how to handle each
Have working knowledge of reservations and procedures, including how to take same day reservations
Should be able to take reservations in approximately 2 minutes
Know and follow cancellation procedures and relocation procedures when necessary