Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $27.53
Work Schedule
Day Shifts
Fixed Shifts
Job Description
Cavallo Point is a distinguished luxury lodge located in the picturesque San Francisco Bay area, adjacent to one of America’s most cherished national parks. Renowned as one of the most romantic and captivating destinations in Northern California, this resort perfectly blends historic charm with contemporary comfort. As a member of the Historic Hotels of America, Cavallo Point is recognized for its exceptional hospitality and commitment to sustainability, having earned the prestigious LEED Gold Certification for its environmentally conscious design and construction. This acclaim highlights the resort’s dedication not only to providing guests with a remarkable experience but also to preserving the natural environment and embracing green initiatives.
Set at the foot of the iconic Golden Gate Bridge, Cavallo Point offers guests an unparalleled view and access to the beauty of the San Francisco Bay. The resort features a range of unique accommodations, combining historic structures with modern amenities to cater to diverse guest preferences. The Healing Arts Center & Spa at Cavallo Point is an award-winning facility known for its innovative treatments that focus on wellness and relaxation in a peaceful, light-filled environment. For culinary enthusiasts, the Cavallo Point Cooking School serves as a creative hub where guests can engage in hands-on cooking experiences with top-tier equipment, fostering both learning and enjoyment.
Murray Circle Restaurant, located within the resort, is widely acclaimed as one of Northern California’s premier dining establishments, offering an exceptional culinary journey that complements the luxury and atmosphere of Cavallo Point. This vibrant combination of hospitality services attracts a diverse clientele, ranging from tourists seeking a tranquil retreat to professionals hosting meetings or celebrating special occasions.
The Front Desk Agent position at Cavallo Point is a critical role responsible for ensuring an exceptional guest experience from arrival to departure. This role demands a highly organized, knowledgeable individual who thrives in a dynamic, multi-tasking environment and can deliver excellent customer service consistently. The Front Desk Agent manages guest registration, processes cashiering functions, and oversees the accurate handling of cash and credit transactions. Attentiveness to detail and accountability for financial accuracy are paramount, as the agent guarantees the security of the assigned cash drawer and reconciles accounts at the end of each shift.
Beyond transactional duties, the Front Desk Agent at Cavallo Point plays an essential role in fostering positive guest interactions by addressing guests by name, understanding all aspects of the hotel’s offerings including room types, rates, packages, and sales information, and collaborating closely with other departments such as housekeeping. This position also involves using multiple property management and reservation systems to optimize guest services and enhance operational efficiency.
Applicants must be naturally enthusiastic, well-organized, and possess excellent communication skills with a friendly demeanor. The job requires standing for extended periods, maintaining professional etiquette, and adhering to all safety and environmental protocols consistent with Cavallo Point’s commitment to being the greenest hotel on the planet. The hourly pay rate for this position is $27.53 plus commissions, reflecting the value Cavallo Point places on attracting and retaining highly skilled hospitality professionals.
In summary, Cavallo Point offers a comprehensive and rewarding career opportunity for those passionate about hospitality, sustainability, and guest services. The Front Desk Agent not only ensures smooth and welcoming arrivals and departures but also contributes significantly to the resort’s reputation for excellence and environmental stewardship.
Set at the foot of the iconic Golden Gate Bridge, Cavallo Point offers guests an unparalleled view and access to the beauty of the San Francisco Bay. The resort features a range of unique accommodations, combining historic structures with modern amenities to cater to diverse guest preferences. The Healing Arts Center & Spa at Cavallo Point is an award-winning facility known for its innovative treatments that focus on wellness and relaxation in a peaceful, light-filled environment. For culinary enthusiasts, the Cavallo Point Cooking School serves as a creative hub where guests can engage in hands-on cooking experiences with top-tier equipment, fostering both learning and enjoyment.
Murray Circle Restaurant, located within the resort, is widely acclaimed as one of Northern California’s premier dining establishments, offering an exceptional culinary journey that complements the luxury and atmosphere of Cavallo Point. This vibrant combination of hospitality services attracts a diverse clientele, ranging from tourists seeking a tranquil retreat to professionals hosting meetings or celebrating special occasions.
The Front Desk Agent position at Cavallo Point is a critical role responsible for ensuring an exceptional guest experience from arrival to departure. This role demands a highly organized, knowledgeable individual who thrives in a dynamic, multi-tasking environment and can deliver excellent customer service consistently. The Front Desk Agent manages guest registration, processes cashiering functions, and oversees the accurate handling of cash and credit transactions. Attentiveness to detail and accountability for financial accuracy are paramount, as the agent guarantees the security of the assigned cash drawer and reconciles accounts at the end of each shift.
Beyond transactional duties, the Front Desk Agent at Cavallo Point plays an essential role in fostering positive guest interactions by addressing guests by name, understanding all aspects of the hotel’s offerings including room types, rates, packages, and sales information, and collaborating closely with other departments such as housekeeping. This position also involves using multiple property management and reservation systems to optimize guest services and enhance operational efficiency.
Applicants must be naturally enthusiastic, well-organized, and possess excellent communication skills with a friendly demeanor. The job requires standing for extended periods, maintaining professional etiquette, and adhering to all safety and environmental protocols consistent with Cavallo Point’s commitment to being the greenest hotel on the planet. The hourly pay rate for this position is $27.53 plus commissions, reflecting the value Cavallo Point places on attracting and retaining highly skilled hospitality professionals.
In summary, Cavallo Point offers a comprehensive and rewarding career opportunity for those passionate about hospitality, sustainability, and guest services. The Front Desk Agent not only ensures smooth and welcoming arrivals and departures but also contributes significantly to the resort’s reputation for excellence and environmental stewardship.
Job Requirements
- high school diploma or equivalent acceptable experience
- must be a naturally enthusiastic, centered, and organized person
- must possess excellent communication skills with a pleasant personality and ability to make frequent eye contact
- ability to write, read, count, and file alphabetically and numerically with precision
- ability to stand for lengthy periods of time
- must be able to see, hear, and speak clearly and maintain proper etiquette
Job Qualifications
- high school diploma or equivalent acceptable experience
- excellent communication skills with a pleasant personality
- ability to make frequent eye contact
- ability to write, read, count, and file alphabetically and numerically with precision
- ability to stand for lengthy periods of time
- must be able to see, hear, and speak clearly and maintain proper etiquette
- naturally enthusiastic, centered, and organized
- knowledge of property management and reservation systems
- understanding of guest room types, rates, and packages
- ability to work well under pressure
- competent in technology use related to job
Job Duties
- register guests into the hotel upon arrival following prescribed check in procedures ensuring proper registration procedures are maintained
- perform cashiering functions for guests during their stay and at check out
- be accountable for accuracy of all cash and credit transactions during shift and responsible for reconciling accounts and cashing out at close of shift
- check guests out of hotel upon departure accurately following prescribed check out procedures
- maintain an alpha order file of arriving guest registration cards
- maintain an in-house guest registration card file with guests correctly filed under designated room number
- conduct a daily guest registration verification process
- address guests by name at every opportunity
- understand and implement the reservation process for both social and group guests and be conversant with the reservation and property management systems
- know all aspects of the hotel including guest room types, sizes, locations, views, rates, packages, and sales information
- maintain a clean and orderly work area and ensure necessary supplies are available
- be friendly and courteous to guests, management, and fellow employees at all times
- pass on information necessary to the next shift and receive information from prior shift
- prepare for the day by auditing and grouping expected arrivals, pre-blocking and pre-registering when possible
- print necessary reports and distribute to appropriate departments
- monitor guest check outs who have not left by check out time, review and resolve discrepancies, and communicate with housekeeping constantly
- choose vacant turndown rooms for possible walk-ins at night
- work well under pressure
- be knowledgeable of technology and competent with job-related systems
Job Criteria
Experience
No experience required
Job Location
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