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Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Dental Insurance
competitive hourly wage
Employee Discounts
Retirement plan options
flexible scheduling
Job Description
The hiring establishment is a reputable hotel or resort that prides itself on delivering outstanding hospitality services. Known for its welcoming ambiance and commitment to guest satisfaction, this establishment serves a diverse international clientele and offers a wide range of amenities designed to enhance the guest experience. Whether guests are visiting for business or leisure, the hotel provides a blend of comfort, convenience, and personalized service to ensure their stay is memorable and enjoyable. The hotel environment is fast-paced and dynamic, making it a vibrant workplace for hospitality professionals dedicated to excellence in customer care. Employees at this hotel often... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Experience with hotel management software and point-of-sale systems preferred
- Ability to stand for extended periods
- Ability to lift and carry packages or luggage up to 25 pounds
- Availability to work evenings, weekends, and holidays
- Excellent communication skills
- Strong organizational and multitasking abilities
- Ability to work efficiently in a busy, customer-facing environment
Job Qualifications
- High school diploma or equivalent
- Associate's degree in Hospitality, Business, or related field (preferred)
- Previous experience in a customer service or hospitality role (preferred)
- Experience using hotel management software and point-of-sale systems (preferred)
- Familiarity with handling cash, credit cards, and processing payments
- Excellent communication and interpersonal skills
- Strong organizational skills with attention to detail
- Ability to multitask in a fast-paced environment
- Problem-solving skills to resolve guest issues efficiently
- Knowledge of hotel amenities, local attractions, and guest services
Job Duties
- Greet guests upon arrival in a friendly and professional manner
- Verify and process guest reservations, ensuring all details are correct
- Assign rooms, provide room keys, and explain hotel amenities and services
- Handle guest check-out, ensuring all charges are accurate and payments are processed
- Assist with any special requests or accommodations during the check-in/check-out process
- Answer phone calls and respond to guest inquiries, providing accurate information about hotel services, amenities, and local attractions
- Address guest concerns or complaints promptly and professionally, ensuring resolution to their satisfaction
- Assist with arrangements such as transportation, restaurant reservations, or booking tours
- Communicate guest preferences or requests to other departments
- Manage reservations, ensuring all guest details are accurately recorded in the system
- Process and confirm room bookings, making adjustments to reservations as necessary
- Assist in overbooking situations and manage guest room availability to maximize occupancy
- Process payments for room charges, incidental charges, and other guest services, using the hotel’s point-of-sale system
- Handle cash, credit card, and other forms of payment in accordance with hotel policies
- Ensure accurate billing and maintain a well-organized cash drawer and financial records
- Prepare and distribute guest folios at check-out
- Maintain the cleanliness and organization of the front desk area and lobby
- Monitor guest traffic and handle peak times efficiently to minimize wait times
- Assist with guest luggage and provide directions or information about hotel facilities and the local area
- Follow hotel security protocols and ensure guest safety, including monitoring access to guest floors and handling emergency situations as needed
- Maintain confidentiality of guest information in compliance with hotel policies and data protection laws
- Report any suspicious behavior or security concerns to management
- Work closely with housekeeping, maintenance, and management to ensure smooth operations and guest satisfaction
- Communicate guest requests or issues to relevant departments in a timely manner
- Assist in training new front desk staff or interns as needed
- Assist with administrative tasks such as filing, data entry, or preparing reports
- Participate in hotel meetings and contribute to discussions on improving guest service and operational efficiency
- Assist in special hotel events, promotions, or group bookings
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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