Front Desk Agent / AYS Agent

JW Marriott Washington DC is a distinguished luxury hotel located at 1331 Pennsylvania Ave NW, Washington, District of Columbia. As part of Marriott International's luxury portfolio, JW Marriott hotels are celebrated for their elegant properties situated in gateway cities and unique resort destinations around the world. JW Marriott believes in placing its associates at the forefront of its operations, fostering an environment where employee satisfaction leads directly to exceptional guest experiences. The hotel's culture reflects confidence, innovation, authenticity, and intuitive service, honoring the legacy of J. Willard Marriott, the brand's founder and company visionary.

Marriott Hotels, including JW Marriott, are committed to creating workplaces that prioritize inclusivity, equal opportunities, and a celebration of diverse backgrounds. The hotel prides itself on offering comprehensive training, career development, recognition, and a supportive community where associates can pursue their passions, immerse themselves in holistic well-being, and grow professionally. With an emphasis on delivering "Wonderful Hospitality. Always.", JW Marriott upholds a tradition of thoughtful, heartfelt, and forward-thinking guest service.

Positioned within this iconic luxury brand, the role of Guest Services Associate at JW Marriott Washington DC is crucial in ensuring seamless guest experiences from arrival to departure. This full-time, non-management role offers hourly pay starting at $22.75, with increases to $25.07 after six months and $29.70 after one year. The Guest Services Associate is the frontline ambassador who organizes, confirms, and processes all guest check-ins and check-outs, manages room reservations, and handles guest requests with professionalism and care.

In this capacity, associates secure payments, verify billing adjustments, activate and file room keys, and maintain precise logs and reports to support operational excellence. This position requires engaging with guests by providing directions, sharing information about hotel amenities, services, hours of operation, and local attractions, thereby enriching the guest experience. Associates follow up on pending requests to ensure guest satisfaction and collaborate actively with other hotel departments such as housekeeping, bell services, and security when necessary.

The role also involves operating communications equipment like the telephone switchboard, processing special guest requests, and managing wake-up calls. Adherence to company safety protocols, confidentiality of proprietary information, professional appearance, and effective communication are essential components of this job. The associate stands as a professional representative of JW Marriott, embodying the brand's values and commitment to excellence.

This position is ideal for candidates with a high school diploma or GED, and no prior related work or supervisory experience is required, making it an excellent entry point for a career in luxury hospitality. Beyond basic qualifications, the role demands excellent interpersonal skills, attention to detail, and a genuine passion for service. JW Marriott offers a unique community where associates are supported to become the best version of themselves, thrive in a luxury environment, and contribute meaningfully to an exceptional guest journey. Joining JW Marriott Washington DC means becoming part of a legacy of hospitality excellence and an inspiring global team.