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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Flexible
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
employee hotel rates
Bonus programs
Job Description
Pyramid Global Hospitality is a renowned leader in the hospitality industry, emphasizing a people-first culture that prioritizes employee well-being, diversity, and professional growth. With a global footprint encompassing over 230 properties worldwide, Pyramid Global Hospitality is committed to fostering an inclusive work environment where every team member is empowered and valued. The company’s dedication to its employees is demonstrated through comprehensive benefits such as health insurance, retirement plans, paid time off, and unique perks including on-site wellness programs, local discounts, and employee rates on hotel stays. This supportive atmosphere encourages continuous training and development, enabling employees to advance their careers... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel front desk or receptionist position
- Familiarity with property management software
- Knowledge of travel booking platforms
- Excellent verbal and written communication skills
- Strong organizational abilities
- Customer service experience
- Ability to resolve guest issues efficiently and courteously
Job Qualifications
- Work experience as a hotel front desk agent, receptionist or similar role
- Experience with FSPMS or MARSHA property management systems
- Understanding of travel planning websites such as Booking and TripAdvisor
- Excellent customer service attitude
- Strong communication and organizational skills
- Ability to handle guest complaints professionally
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify credit card data
- Register guests collecting necessary information
- Welcome guests upon arrival and assign rooms
- Provide information about hotel, rooms, rates and amenities
- Respond to client complaints in a timely and professional manner
- Work with housekeeping to ensure rooms are clean and fully furnished
- Confirm group reservations and arrange services for VIP customers
- Upsell additional facilities and services when appropriate
- Maintain updated records of bookings and payments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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