Front Desk Agent - AC Hotel MPLS Downtown - Weekends Required

Minneapolis, MN, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $19.00

Benefits

Marriott Discounts worldwide

Sage hotel and restaurant discounts across the US

Medical insurance

Vision Insurance

Dental Insurance

401(k) Plan

Discount Parking

Easy access to public transit

Job Description

AC Hotels by Marriott stand out as a unique blend of Spanish roots, European soul, and a global mindset, creating an exceptionally stylish and smart lifestyle brand. The AC Hotel Minneapolis Downtown is a modern 9-story, 245-room hotel situated at the vibrant intersection of 4th and Hennepin in downtown Minneapolis, just across 4th Street from the Minneapolis Public Library. Featuring an AC lounge and bar, an AC library, media salons, multiple meeting spaces including a boardroom, a fitness center, and convenient access to the Minneapolis City skyway system, this hotel embodies contemporary comfort fused with sleek design and the latest... Show More

Job Requirements

High school diploma or equivalent
Experience with customer-facing roles preferred
Ability to read written communiques and monochrome computer screens
Ability to operate computer, calculator, and telephone keyboards
Ability to understand and follow verbal and written instructions
Ability to perform multiple tasks simultaneously
Ability to communicate verbally and in writing
Ability to stand for 90 percent of the shift
Ability to bend and kneel repeatedly
Ability to reach all areas of the hotel
Ability to carry and lift up to 25 pounds
Willingness to work indoors in climate-controlled environment

Job Qualifications

High school diploma or equivalent
FOSSE experience preferred
High school graduate level mathematical aptitude
Knowledge of standard cash handling procedures
Knowledge of computerized cash register systems
Past experience dealing directly with the public
General customer service skills
Fluent in oral and written English
Ability to use tact and understanding in customer service situations
Highly organized and able to multitask with attention to detail

Job Duties

Greets and completes established check-in procedures for arriving guests using manual and computerized methods
Facilitates guest departure by following established check-out procedures to close accounts and prepare rooms for next guests
Calculates and posts monies, receipts, guest accounts accurately using proper cash handling methods
Courteously answers inquiries and accepts reservations in person and by telephone
Maintains good customer relations by staying informed of in-house and area functions to provide knowledgeable responses
Operates PBX equipment for managing calls, wake-up calls, and paging guests
Controls cash transactions at the front desk and maintains responsibility for personal bank as specified
Maintains a friendly, cheerful, and courteous demeanor at all times

Job Location

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