Front Desk Agent

Salt Lake City, UT, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Salary

Rate:

Range $32,535.42 - $35,959.10

Benefits

401(k)

Dental Insurance

Disability insurance

Employee assistance program

Flexible spending account

Health Insurance

Life insurance

Paid Time Off

Vision Insurance

room discounts

Employee Food and Beverage Discounts

Job Description

Driftwood Hospitality Management is a well-established hospitality company known for operating high-quality hotels dedicated to providing exceptional guest experiences. Their hotels operate around the clock, 24 hours a day and 7 days a week, ensuring that guests receive continuous professional service at all times. The company emphasizes a welcoming environment, top-notch customer service, and adherence to safety procedures, building a reputation as a trusted name in the hotel industry. As part of their ongoing efforts to maintain their standards of excellence, Driftwood Hospitality Management seeks skilled and motivated individuals to join their front desk team.

The Front Desk ... Show More

Job Requirements

High school diploma or equivalent
Prior hospitality experience preferred
Ability to stand and move throughout front office for most of the shift
Ability to perform moderately complex arithmetic calculations
Strong communication skills in English
Ability to remain calm and handle guest complaints professionally
Ability to follow safety and security protocols
Physical ability to lift up to 25 pounds
Availability to work varied shifts including nights, weekends, and holidays

Job Qualifications

Graduation from high school or equivalent
Prior hospitality experience preferred
Considerable skill in the use of a calculator and preparation of moderately complex mathematical calculations without error
Ability to effectively deal with internal and external customers requiring patience, tact, and diplomacy
Ability to read, listen, and communicate effectively in English, both verbally and in writing
Ability to accurately input information using a moderately complex computer system
Hearing and visual ability to observe and detect signs of emergency situations

Job Duties

Greet customers immediately with a friendly and sincere welcome
Use a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
Make appropriate selection of rooms based on guest needs
Code electronic keys, certificates, and coupons as appropriate
Verify and imprint credit cards for authorization using electronic acceptance methods
Handle cash
make change and balance as assigned house bank
Accept and record vouchers, travelers checks, and other forms of payment
Perform accurate, moderately complex arithmetic functions using a calculator
Post charges to guest rooms and house accounts using the computer
Promptly answer the telephone using positive and clear English communication
Input messages into the computer
Retrieve messages and communicate the content to the guest
Retrieve mail, small packages and facsimiles for customers as requested
Close guest accounts at the time of check out and ensure guests satisfaction
Research and attempt to resolve problems within established guidelines, may include turning problem over to a supervisor
Field guest complaints, conducting thorough research to develop the most effective solutions and resolve complications such as location changes or credit issues
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating and air conditioning
Remain calm and alert especially during emergency situations and heavy hotel activity
Plan and implement detailed steps by using experienced judgment and discretion
Keep the corridors and service area neat at all times
Adhere to all company policies and procedures
Follow safety and security procedures and rules
Know department fire prevention and emergency procedures
Utilize protective equipment
Report unsafe conditions to supervisor/manager
Report accidents, injuries, near-misses, property damage or loss to supervisor
Provide for a safe work environment by following all safety and security procedures and rules
Maintain a neat, clean and well-groomed appearance
Assist other Front Desk Personnel when needed
Perform any related duties as requested by supervisor/manager

Job Location

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