Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Hourly
Rate:
Exact $22.43
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
flexible scheduling
Employee Discounts
Job Description
Hotel Indigo is a distinguished upper-upscale lifestyle hotel brand that captures and celebrates the authentic spirit of its neighborhood. With over 150 properties worldwide, Hotel Indigo prides itself on fostering meaningful connections between guests and the diverse cultures, people, and places that characterize each location. The brand emphasizes creating unique and memorable experiences for every guest, encouraging them to explore and discover all that the local area has to offer. Each hotel under the Indigo banner brings its own story and design that reflects the local community, ensuring a personalized atmospherethat feels genuinely welcoming and distinctly different from standard hotel... Show More
Job Requirements
- High school diploma or equivalent
- At least one year of front desk or guest service experience
- Excellent communication skills
- Problem-solving abilities
- Fluency in local language
- Basic proficiency in reading, writing, math and computer skills
- Flexibility to work varied shifts including nights, weekends and holidays
- Physical ability to lift, push and pull up to 50lbs (23 kg) including bending and kneeling
Job Qualifications
- High school diploma or equivalent
- Minimum of one year experience in a front desk or guest service role
- Strong communication and problem-solving skills
- Fluency in local language
- Basic literacy in reading, writing, mathematics, and computer use
- Flexibility to work nights, weekends, and holidays
- Ability to lift, push and pull objects up to 50lbs (23 kg)
- Professional and friendly demeanor
Job Duties
- Greet guests with a warm welcome to start their memorable experience
- Acknowledge IHG Rewards Club members and returning guests in person or on the phone
- Manage guest bookings and identify up-selling opportunities
- Handle cash and credit transactions accurately
- Check guests in and out swiftly, including verification of IDs and issuing room keys
- Record and act on guest preferences, messages, requests, questions, and concerns
- Provide trusted guest support including resolving billing issues and offering local knowledge
- Follow safety procedures and report all incidents
- Maintain professional appearance as a brand ambassador
- Stay informed of daily events and activities
- Assist colleagues with ad-hoc duties as needed
Job Location
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