Front Desk Agent

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Salary

Rate:

Range $30,484.52 - $34,432.97

Benefits

comprehensive medical insurance

Dental Insurance

Vision Insurance

Vacation and Paid Time Off (PTO) plans

Wellness benefits including complimentary counseling sessions and virtual doctor visits

Option for DailyPay - choose when you get your paycheck

Tuition Reimbursement Program

Discounts on hotel rooms, dining, and entertainment experiences

401(k) savings plan

Job Description

White Lodging is a prominent hospitality management company dedicated to delivering exceptional experiences to guests across its diverse portfolio of hotels and resorts. Known for its unwavering commitment to excellence, White Lodging emphasizes creating meaningful connections and lifelong memories. The company fosters a culture that values personal and professional growth, providing employees with a supportive environment that encourages development and success. With extensive experience in the hospitality industry, White Lodging upholds the highest standards of service, integrity, and innovation to enhance guest satisfaction and operational efficiency across all its properties.

The Front Desk Agent role at White Lodging ... Show More

Job Requirements

Ability to stand and move quickly for long periods
Availability to work weekends and holidays as necessary
High school diploma or equivalent preferred
Prior customer service experience is an advantage
Must be able to handle cash and follow accounting procedures
Effective interpersonal and communication skills
Ability to maintain confidentiality and security of information

Job Qualifications

Strong communication skills
A passion for customer service
Ability to be flexible and adapt to various situations
Desire to work as part of a front desk team
Outgoing personality with a positive attitude
Previous hospitality experience is helpful but not required

Job Duties

Provide the highest quality of service to guests, anticipating and exceeding their expectations
Check guests in and out efficiently and in a friendly manner
Follow all cash handling and accounting procedures including hotel credit and check cashing procedures
Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
Assist in maintaining cleanliness of the lobby and entrance
Ensure security and confidentiality of all guest and hotel information
Respond effectively to and resolve guest concerns or complaints
Perform other duties as assigned

Job Location

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