Job Overview
Employment Type
Part-time
Compensation
Type:
Salary
Rate:
Range $30,377.40 - $34,443.63
Benefits
Health Insurance
Paid Time Off
Training and development programs
Employee discounts at OTH Hotels Resorts
flexible scheduling options
Supportive team environment
Opportunities for career advancement
Job Description
OTH Hotels Resorts is a distinguished hospitality establishment known for its unique approach to guest service, emphasizing genuine human connections rather than scripted interactions. This company belongs to the hotel and resort industry, where creating memorable experiences for every guest is paramount. At OTH Hotels Resorts, hospitality is not just a service; it is an unscripted art form that empowers employees to engage guests with warmth, empathy, and authenticity. Their culture revolves around trust, care, and personal connections, making it an inviting place for those passionate about delivering exceptional guest experiences. The company is committed to fostering an environment where... Show More
Job Requirements
- High school diploma or equivalent
- Basic computer proficiency
- Excellent customer service skills
- Ability to communicate clearly in English
- Flexibility to work weekends, holidays, and varying shifts
- Friendly and approachable demeanor
- Ability to maintain confidentiality and follow safety protocols
Job Qualifications
- Strong verbal communication skills in English
- Comfortable using computers and learning hotel systems (training provided)
- Previous hotel front desk or hospitality experience preferred but not required
- Ability to multitask in a fast-paced environment
- Detail-oriented and organized
- Calm under pressure with problem-solving skills
- Reliable, flexible, and available to work various shifts including weekends and holidays
Job Duties
- Welcome guests with warmth and professionalism, ensuring a smooth and personalized check-in and check-out experience
- Provide thoughtful recommendations, directions, and assistance to enhance each guest's visit
- Handle guest inquiries, concerns, and special requests with patience, empathy, and a can-do attitude
- Accurately process reservations, payments, and room assignments using the property management system
- Maintain knowledge of hotel features, services, amenities, and local area attractions
- Communicate promptly and clearly with other departments to fulfill guest needs (housekeeping, engineering, food & beverage, etc.)
- Monitor lobby and guest areas to ensure they are welcoming and well-maintained
Job Location
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