Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.55
Benefits
competitive pay
Medical insurance
Dental Insurance
Vision Insurance
401K opportunities
Travel Discounts
Tuition Reimbursement
professional counseling and family support
Free on-site parking
Complimentary soft drinks
Discounts at on-site food and beverage outlets
work shoe credit
Company branded apparel for outdoor roles
Monthly team building events
Incentive programs
Quarterly celebrations and appreciation weeks
Guest satisfaction survey awards
Annual participation in community service events
Paid on-the-job training
Job Description
Marriott Vacations Worldwide (MVW) is a globally recognized leader in the vacation ownership and timeshare industry. Renowned for delivering exceptional vacation experiences, MVW operates in a wide network of premium resorts and properties worldwide, providing travelers with unparalleled service and amenities that create lifelong memories. As part of the Marriott International family, MVW inherits a strong legacy of hospitality, excellence, and commitment to guest satisfaction, making it a sought-after employer within the hospitality sector. The company emphasizes fostering a supportive, friendly, and inclusive work environment where employees are valued and growth opportunities are abundant. This commitment to team culture and... Show More
Job Requirements
- Available to work various shifts, holidays, and both weekend days
- Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time
- Lift/carry/push/pull items that weigh up to 25lbs without assistance
- Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements
- Specific job duties may differ by property, size of team, or facility
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Strong communication and interpersonal skills
- Ability to handle multiple tasks efficiently
- Positive attitude and problem-solving skills
- Proficiency with computer systems and reservation software preferred
Job Duties
- Checks owners/guests into their villas for their stay and reviews property amenities, services, hours of operations, and local areas of interest and activities
- Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues
- Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
- Follows up with owner/guests to ensure their requests or problems have been met to their satisfaction
- Answers telephone calls and routes calls to the proper department as applicable
- May be asked to assist with bellman and runner duties depending on facility or location
- Welcome and greet guests and anticipate and address their needs
Job Location
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