Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $26,030.71 - $29,455.31
Benefits
Highly competitive wages
Exceptional benefit plan for eligible associates and family members
401K matching program
flexible scheduling options
Discounts at Crescent managed properties in North America
Discounts at Hilton brand properties worldwide
Health Insurance
Paid Time Off
Job Description
Crescent Hotels & Resorts is a dedicated hospitality company known for its commitment to delivering exceptional guest experiences through a highly professional and passionate team. The company prides itself on fostering a work environment where associates are recognized as the true stars behind their success. Crescent Hotels & Resorts emphasizes the importance of diversity and inclusion, promoting an atmosphere that encourages associates to bring their authentic selves to work while enjoying a supportive culture that celebrates individuality and career growth. The organization offers comprehensive benefits, wellness programs, and travel discounts that appeal to employees' personal and professional aspirations. The DoubleTree... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service
- Ability to operate computer systems and point-of-sale terminals
- Flexibility to work varied shifts between 7 am and 11 pm including weekends
- Excellent communication and interpersonal skills
- Ability to handle cash transactions accurately
- Team-oriented mindset
- Ability to manage guest complaints professionally
Job Qualifications
- Prior experience as a front desk agent or in a high-volume customer service role
- Strong computer skills
- Excellent customer service and communication skills
- Ability to work flexible shifts including days, evenings, and weekends
- Team spirit and collaboration skills
- Knowledge of Hilton brand operations is a plus
- Commitment to guest satisfaction and up-selling techniques
Job Duties
- Greet guests and complete the registration process including inputting and retrieving information from the computer
- Confirm guest information and room rates
- Select rooms and code electronic keys
- Assist guests with check-out ensuring rooms and services are correctly accounted
- Use the point-of-sale system, handle money, process credit and debit cards
- Accept and record various forms of payment including foreign currency and gift certificates
- Demonstrate thorough knowledge of hotel information, room categories, rates, packages, promotions, and the local area
- Use up-selling techniques to promote hotel services and maximize room occupancy
- Respond to guest inquiries and requests promptly
- Field guest complaints, conduct research, and resolve issues to enhance guest satisfaction
Job Location
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