Job Overview
Employment Type
Part-time
Benefits
Professional growth and development opportunities
competitive compensation based on experience
Travel Discounts
supportive work environment
Training and onboarding programs
Job Description
The hospitality industry thrives on creating memorable experiences, and at the forefront of this mission is the Front Desk Agent role. This position is essential as it not only involves managing the administrative tasks related to guest arrivals and departures but also entails being the welcoming face and first point of contact for guests. This role is typically found in hotels, resorts, and similar establishments dedicated to providing superior service and comfort to travelers and tourists. Our company prides itself on delivering exceptional guest experiences through attentive, personalized service, making our Front Desk Agents crucial ambassadors for our brand.Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Ability to communicate fluently in English
- Basic computer literacy
- Physical ability to stand for long periods
- Ability to lift and move up to 20 pounds
- Availability to work flexible hours
Job Qualifications
- Excellent English communication skills, both written and verbal
- Experience with computer systems and hotel software
- Ability to handle cash and credit transactions carefully
- Strong problem-solving skills
- Friendly and approachable demeanor
- Ability to stand for extended periods
- Ability to lift or move items up to 20 pounds
Job Duties
- Provide that critical first impression to our guests and have a natural passion for delivering exceptional service
- Welcome and serve guests in person and over the phone every day
- Enjoy solving problems, be comfortable using a computer to check guests in and out
- Handle cash and credit card transactions accurately and confidently
- Respond promptly and courteously to guest requests and concerns
- Maintain accurate records of guest accounts and reservations
- Assist with administrative duties as needed
Job Location
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