Front Desk Agent

Glendale, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $38,813.82 - $43,257.43

Benefits

competitive salary

Opportunities for career advancement

Comprehensive training programs

supportive work environment

Employee Discounts

Flexible work schedules

health and wellness initiatives

Job Description

Azul Hospitality is a distinguished company operating within the hospitality industry, renowned for its commitment to exceptional guest service and creating memorable experiences for all visitors. With a focus on providing top-tier accommodations and premium services, Azul Hospitality strives to maintain high standards of hospitality and professionalism in all its operations. The company prides itself on fostering a welcoming and efficient environment that caters to the diverse needs of guests from around the globe. As a part of the hospitality sector, the company's emphasis is on delivering outstanding customer service through well-trained and dedicated staff members, ensuring each guest’s stay... Show More

Job Requirements

High school or equivalent education required
Experience in the hospitality industry preferred
Experience in a front desk or customer service role preferred
Good communication skills
Basic computer skills
Ability to stand and move for extended periods
Ability to lift up to 45 lbs
Ability to push and pull equipment weighing up to 250 lbs
Ability to follow safety and security policies
Ability to maintain neat and clean appearance as per company grooming standards

Job Qualifications

High school or equivalent education
Experience in the hospitality industry preferred
Experience in a front desk or customer service role preferred
Good communication skills, verbal, written and electronic
Considerable knowledge of complex mathematical calculations and computer programs
Excellent leadership capability and customer relations skills
Detail oriented with outstanding organizational and communication skills
Basic computer skills
Basic computational ability
Ability to effectively deal with internal and external customers with patience, tact and diplomacy
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS
Self-driven and able to work independently
Strong issue resolution and analytical skills with attention to detail

Job Duties

Greet and welcome guests upon arrival
Execute the registration and checkout process at the front desk
Accept payment for guests accounts both at the time of registration and at checkout
Maintain a house bank and make a deposit and accurate reports of receipts daily
Cash checks and exchange currency for guests
Accurately handle cash transactions and balance a cash drawer to the given amount
Acknowledge rewards members and returning guests
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
Review current days arrival reports
Check all special request reservations to ensure that the room is blocked per request, VIPs identified, billing is set up correctly, deposits are taken, and other departments are notified of room assignment
Attend all scheduled training, departmental and hotel meetings
Ensure awareness of special promotions, daily activities, arriving VIPs, Group/Conferences in house, special requests, and scheduled shuttles
Practice safe work habits and ensure safe work practices to avoid injury to self and others
Ensure all privacy and security protocols are followed as well as departmental and company procedures
Answer all calls promptly correctly transfer all calls to appropriate departments
Confer and cooperate with other departments to ensure coordination of guest needs
Logging of all guest requests and room defects in the appropriate system
Follow up with guest after the completion of requests and repairing of any defects to ensure resolution to their satisfaction
Answer inquiries pertaining to hotel policies, services, registration, shopping, dining, entertainment, and travel directions
Maintain an extensive knowledge of the hotel, its services, and facilities
Along with a general knowledge of the city where the hotel is located and its attractions
Maintain lobby cleanliness and organization
Assist in booking reservations
Assist with handling mail, packages, facsimiles, and guest items
All other duties assigned by manager or supervisor

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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