Front Desk Agent

New Haven, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Salary

Rate:

Range $33,161.68 - $37,385.43

Benefits

Health Insurance

Paid Time Off

Employee Assistance Programs

Retirement plan options

Uniform allowance

Opportunities for career development

Inclusive and supportive work environment

Job Description

The hiring establishment is Crescent Hotels & Resorts, a prominent hospitality group known for its commitment to delivering exceptional guest experiences. As a respected operator in the hotel industry, Crescent Hotels & Resorts manages a diverse portfolio of properties that emphasize quality, comfort, and personalized service. The company is recognized for fostering an inclusive work environment, where employees at all levels are respected and valued for their uniqueness. Crescent Hotels & Resorts dedicates itself to promoting equity, diversity, and inclusion within the workplace, striving to create a supportive atmosphere that encourages open conversations and continuous improvement. This ethos not only... Show More

Job Requirements

Ability to communicate in English
Maintain a professional appearance and manner at all times
Self-starting personality with an even disposition
Willingness to 'pitch-in' and help co-workers with their job duties
Ability to remain calm and alert during emergency situations
Availability to work on a regular scheduled basis
Adherence to attendance policies and company rules

Job Qualifications

High school diploma or equivalent
Previous experience in a customer service or front desk role preferred
Ability to communicate effectively in English
Strong interpersonal and problem-solving skills
Professional appearance and demeanor
Ability to operate computer systems and handle electronic payment methods
Ability to maintain composure during stressful situations
Team player willing to assist colleagues
Knowledge of hospitality industry standards is a plus

Job Duties

Greet all guests immediately with a friendly and genuine welcome
Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions
Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate
Make appropriate selection of rooms based on guest needs
Code electronic keys and non-verbally confirm the room number and rate
Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate
Verify and imprint credit cards for authorization using electronic acceptance methods
Handle cash, make change and balance an assigned house bank
Accept and record vouchers, travelers checks, and other forms of payment
Convert foreign currency at current posted rates
Post charges to guest rooms and house accounts using the computer
Promptly answer the telephone using positive and clear communication
Input messages into the computer
Retrieve messages and communicate the content to the guest
Retrieve mail, small packages and facsimiles for guests as requested
Close guest accounts at time of check out and ascertain satisfaction
In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances
Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results
Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc
Remain calm and alert especially during emergency situations and heavy hotel activity
Plan and implement detailed steps by using experienced judgment and discretion
Coordinate with Housekeeping, Engineering and Food and Beverage departments to ensure guest satisfaction throughout the entire stay cycle of a guest
Comply with attendance rules and be available to work on a regular scheduled basis

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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