Front Desk Agent

Racine, WI, US|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $13.25 - $17.00

Benefits

competitive salary

Health Insurance

Paid Time Off

Employee Discounts

retirement plans

Training and development opportunities

supportive work environment

Job Description

Our establishment is a reputable hotel dedicated to offering exceptional hospitality and memorable guest experiences. We pride ourselves on delivering top-notch customer service, maintaining a welcoming atmosphere, and ensuring every guest feels valued and cared for throughout their stay. As part of our commitment to excellence, we embrace essential hospitality standards including engaging with guests through eye contact, smiling, polite conversation, and the use of guests' surnames to personalize the interaction. This approach not only enhances guest satisfaction but also helps build lasting relationships and encourages repeat visits.

We are currently seeking a Front Desk Agent to join our profe... Show More

Job Requirements

High school diploma or general education degree (GED)
six months to one year related experience and/or training
ability to read, analyze, and interpret procedure manuals
ability to effectively present information and respond to questions from guests
ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
ability to operate the property management system
ability to capture email and use the PBX system
accountability for balancing the daily shift bank
strong organizational skills
commitment to demonstrating quality service

Job Location

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