Front Desk Agent *3-11pm weekends required* $13.00

Crown Hotel & Travel Management, LLC is a prominent player in the hospitality industry, known for its dedication to delivering exceptional guest experiences and fostering an environment of growth and opportunity for its employees. Specializing in hotel management and travel services, this company has established itself as a trusted name for travelers seeking comfort, convenience, and quality service. Offering a diverse range of career paths from front-line positions that involve direct guest interaction to essential behind-the-scenes roles, Crown Hotel & Travel Management, LLC is committed to nurturing talent and promoting career advancement within the dynamic hotel sector.

This particular opportunity is geared towards individuals who are passionate about hospitality and eager to contribute to a highly regarded hotel operation. The role is part-time, designed to accommodate individuals who can work weekends and are looking to gain valuable industry experience with a company that values its team members. As a part-time employee, you will benefit from a supportive workplace culture and a comprehensive benefits package that includes medical, dental, and vision insurance, supplemental insurance options, an enhanced paid time off plan, and paid training to help you excel in your responsibilities.

The role focuses on the critical function of guest relations and front desk operations. Key responsibilities include managing accommodation reservations, processing payment information, allocating rooms, and providing guests with essential information about the hotel’s policies and facilities. You will play an instrumental part in ensuring that guests feel welcomed, informed, and cared for throughout their stay. Handling customer concerns and queries efficiently and courteously is also a vital aspect of this position, as is maintaining the safety and security of all guests.

Additionally, you will be responsible for managing the financial transactions of your shift, including balancing the cash drawer accurately and issuing receipts. Maintaining compliance with credit card security requirements is a crucial part of this role, ensuring that all guest information is handled securely and professionally. The role also involves supporting hotel maintenance by documenting any necessary minor repairs or replacements and coordinating with the appropriate departments to ensure the upkeep of hotel facilities.

Personal presentation and professionalism are emphasized, with a requirement to wear a uniform and name tag at all times on hotel property. The role requires not only technical skills but also physical abilities, such as frequently kneeling, reaching, crawling, twisting, and lifting up to 20 pounds. Your interaction with guests will extend across all areas of the hotel, with a warm and friendly demeanor expected during each encounter. Responding promptly to guest requests and assisting with safety deposit box procedures are among the additional duties that support the smooth operation of the hotel.

Crown Hotel & Travel Management, LLC prides itself on a fantastic company culture that fosters respect and inclusivity. The company is an equal opportunity employer, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. Joining this team means working for an organization that values diversity and is committed to providing a welcoming environment for both guests and employees alike.