Front Desk Agent

Four Seasons is a globally renowned luxury hospitality company known for its commitment to delivering exceptional experiences through genuine care and attention to detail. Powered by the passion and dedication of its team members, Four Seasons has built a reputation for providing world-class service that goes beyond expectations. The company fosters a culture of continuous growth and mutual respect, encouraging employees to push themselves to new heights while treating one another with dignity and kindness. With a presence in key cities around the world, Four Seasons aims to create lasting impressions that enrich the lives of its guests, residents, and partners alike.

Located at the foothills of the picturesque Santa Monica Mountains, Four Seasons Hotel Westlake Village captures the essence of Southern California's relaxed yet refined lifestyle. Nestled between Malibu’s sunny beaches and the famed vineyards of Santa Barbara, the hotel embodies a serene escape centered on wellbeing and rejuvenation. This family-friendly destination also hosts the Center for Health & Wellbeing, a luxury wellness facility aimed at redefining relaxation and reinvigoration.

The Front Desk Agent position at Four Seasons Hotel Westlake Village plays a pivotal role in shaping the guest experience from the moment they arrive until their departure. This role demands a high level of professionalism, hospitality, and attention to detail, as agents are the first and last point of contact for guests. Responsibilities include warmly welcoming guests, efficiently managing check-ins and check-outs, responding to various guest inquiries, and handling special requests with grace. Front Desk Agents also assist with navigating hotel services, recommending local attractions, and resolving any issues that arise to ensure every guest enjoys an exceptional stay.

This full-time position offers an hourly wage of $23.07 and includes a range of benefits designed to support employee wellbeing and professional growth. Benefits include comprehensive health insurance covering medical, dental, and vision care, a company-matched 401K plan, complimentary stays at Four Seasons properties worldwide, and meals served in the hotel’s Wellness Café. Additional perks include laundered employee uniforms, access to an Employee Assistance Program, life insurance, on-site parking, tuition reimbursement, and opportunities for career development through training programs.

Ideal candidates bring at least one year of experience in luxury hospitality or a similar environment, excellent interpersonal and communication skills, cultural sensitivity, and a strong guest-centered approach. They should embody the ethos of Four Seasons by valuing personal connections and anticipating guest needs to create memorable experiences. This role often requires flexibility, including the ability to cover overnight shifts when necessary.

Working at Four Seasons Hotel Westlake Village means joining a team that values collaboration, innovation, and a commitment to excellence. The hotel prides itself on its inclusive and supportive atmosphere where diversity is celebrated and all employees are empowered to grow. As an Equal Opportunity and Affirmative Action employer, Four Seasons encourages minorities, women, veterans, and individuals with disabilities to apply, reinforcing its dedication to building a diverse workforce that reflects the global community it serves.