
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
competitive pay
Employer Paid Life Insurance
Paid Time Off
401k with employer match
Career growth opportunities
Job Description
HomeTowne Studios by RedRoof is a leading extended stay hotel management company known for its commitment to quality service and hospitality. Operating in 20 different states, HomeTowne Studios offers an exceptional living experience for guests who require longer stays. With properties renovated as recently as 2018 and ongoing improvements, the company continues to focus on enhancing both guest satisfaction and employee experience. As a management company, HomeTowne Studios prides itself on being an employer of choice by fostering a positive work environment and offering extensive career growth opportunities.
We are currently seeking a dedicated and friendly Front Desk Agent to join our dynamic team. This role is crucial in maintaining our reputation for excellent customer service by acting as the first point of contact for guests. The Front Desk Agent is responsible for greeting guests warmly, managing reservations seamlessly, and providing efficient check-in and check-out services. The position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment. Offering a competitive starting wage between $16 and $17 per hour, dependent on experience, this opportunity provides comprehensive benefits including health, dental, and vision insurance, employer-paid life insurance, paid time off, and a 401K plan with employer matching. Join us at HomeTowne Studios by RedRoof and take part in creating memorable guest experiences while advancing your hospitality career in a supportive and growth-oriented workplace.
We are currently seeking a dedicated and friendly Front Desk Agent to join our dynamic team. This role is crucial in maintaining our reputation for excellent customer service by acting as the first point of contact for guests. The Front Desk Agent is responsible for greeting guests warmly, managing reservations seamlessly, and providing efficient check-in and check-out services. The position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced hospitality environment. Offering a competitive starting wage between $16 and $17 per hour, dependent on experience, this opportunity provides comprehensive benefits including health, dental, and vision insurance, employer-paid life insurance, paid time off, and a 401K plan with employer matching. Join us at HomeTowne Studios by RedRoof and take part in creating memorable guest experiences while advancing your hospitality career in a supportive and growth-oriented workplace.
Job Requirements
- High school diploma preferred or equivalent experience
- one year in previous customer service position
- must have basic office skills such as math, cash handling, and computer skills
- basic English communication skills both verbal and written
Job Qualifications
- High school diploma preferred or equivalent experience
- one year in previous customer service position
- must have basic office skills such as math, cash handling, and computer skills
- basic English communication skills both verbal and written
Job Duties
- Welcome guests with friendly greeting and smile while performing all guest related services
- handle reservations requests
- check guests in and out
- handle guest accounting and cashier functions
- make, change and monitor reservations
- review and report rate availability using front desk computer system
- update and monitor room status
- promote future sales
- maintain confidentiality of guest information and pertinent hotel data
- communicate with the General Manager and other Front Desk Representatives about problems, requests and/or concerns regarding guests and rooms
- work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance
- perform all other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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