Front Desk Agent

Renaissance Hotels is a distinguished brand within the Marriott International portfolio, renowned for delivering unique and memorable guest experiences that immerse travelers in the essence of the local neighborhood. Situated at 611 Commerce Street in Nashville, Tennessee, this establishment operates as a full-service hotel that caters to guests seeking both business and leisure accommodations. Marriott International, a leader in the hospitality industry, is committed to fostering an environment of inclusion, diversity, and equal opportunity. They celebrate the blend of cultures, talents, and experiences that contribute to their workforce, striving to create a safe, welcoming workplace where employees can thrive professionally and personally.

The role of Guest Experience Expert at Renaissance Hotels is a full-time, non-management position paying $19.00 per hour. This role is pivotal in shaping the overall guest experience beyond the basic check-in and check-out process. Guest Experience Experts are empowered to take initiative and provide a broad range of services that help guide guests throughout their stay, making it uniquely memorable. Their responsibilities include operational tasks, addressing guest requests, completing reports, and sharing insights about local events and attractions, ensuring that every guest interaction adds to their memorable experience.

The experts are always on the move, engaging in activities that involve standing, walking for extended periods, and performing physical tasks such as moving, lifting, carrying, pushing, or placing objects weighing less than 10 pounds without assistance. Attention to professional standards such as maintaining a clean and appropriate uniform, personal appearance, and professional communication is essential. Additionally, these experts must uphold company policies for safety, asset protection, confidentiality, and quality standards. Flexibility and a commitment to performing all assigned duties well ensure guest satisfaction and the smooth operation of the hotel.

Marriott International also emphasizes its commitment to equal employment opportunity, actively promoting a culture where diversity is not only accepted but celebrated. They ensure no discrimination based on disability, veteran status, or other legally protected characteristics, reflecting their dedication to a fair and inclusive workplace.

Working at Renaissance Hotels means joining a global team dedicated to delivering experiences that resonate with guests long after their visit. The company encourages spontaneous explorers who are eager to immerse themselves in the local culture and share that passion with visitors. Employees here have the opportunity to develop their skills, contribute to an innovative hospitality environment, and grow into their best professional selves while being part of an industry-leading brand with global recognition and resources.