Front Desk Agent

Marriott International is a globally recognized leader in the hospitality industry, known for providing exceptional service and memorable guest experiences across a vast portfolio of hotels and resorts. Among its many distinguished brands is JW Marriott, a luxury segment that reflects the company’s commitment to thoughtful, genuine hospitality rooted in the legacy of its founder, J. Willard Marriott. Situated at 7401 164th Ave NE, Redmond, Washington, JW Marriott offers a sophisticated environment where associates are empowered to grow professionally while upholding the highest standards in guest service.

Marriott Hotels strive to elevate the art of hospitality by innovating constantly while preserving the warm, familiar comforts guests expect worldwide. At the heart of this pursuit are the Guest Experience Experts—team members who are not just facilitators of check-ins and check-outs but creators of unique and memorable guest interactions. This full-time, non-management role, commonly based onsite (not remote), is vital in delivering consistent, attentive service that enhances the overall guest journey. Guest Experience Experts are encouraged to take initiative in responding to operational needs and fulfilling guest requests seamlessly, displaying thorough knowledge of hotel amenities and local attractions. This role requires a hands-on approach involving physical activity such as moving, lifting, and standing for extended durations, underscoring its active and dynamic nature.

The position offers competitive compensation with a pay rate of $25.25 per hour and includes comprehensive benefits tailored to support associates’ well-being. Beyond just the job duties, guest experience experts play a pivotal role in maintaining a safe, welcoming environment that aligns with Marriott’s quality standards and policies. Their responsibilities include safeguarding company assets, maintaining confidentiality, and upholding a professional appearance and demeanor in every interaction. Marriott is proud of its inclusive culture, actively fostering diversity and equal opportunity, and welcoming associates from varied backgrounds to contribute their unique perspectives and talents.

This career opportunity at JW Marriott is more than a job; it is a chance to be part of a global community dedicated to hospitality excellence. The company supports career growth through training, development, and recognition programs while offering benefits such as medical, dental, vision insurance, 401(k) plans, employee discounts, childcare support, and paid parental leave. For those in Washington State, additional benefits include paid sick leave and holiday accruals. Joining JW Marriott means belonging to a brand that values you as its greatest asset, encourages you to bring your authentic self to work, and supports your journey to becoming the best version of yourself. Whether you are new to the hospitality industry or looking to advance your career, this role provides a welcoming start and a foundation for future success.