Front Desk Agent

Marriott International is a global leader in the hospitality industry, renowned for its commitment to providing exceptional guest experiences through its diverse portfolio of hotels and accommodations. Marriott prides itself on fostering an inclusive environment where associates from various backgrounds come together to drive innovation, quality, and unparalleled service. This company is recognized globally not only for its outstanding accommodations but also for its culture that promotes well-being, teamwork, and career growth. Situated at 1000 Penn Ave, Pittsburgh, Pennsylvania, the Westin brand within Marriott International embodies the idea of wellness in travel, encouraging guests and employees alike to invest in their personal health and well-being while on the property. Joining Marriott means becoming part of a global team that values passion, optimism, and adventurous spirit, reflecting the brand’s core mission to help guests become the best version of themselves during their stay.

The role offered is a full-time, non-management position instrumental to the core operations of guest services and room management at the Westin Pittsburgh property. Employees working primarily the evening shift are preferred for this role, providing the flexibility to manage the dynamic flow of guests during peak times. Positioned within the Rooms and Guest Services Operations category, this opportunity pays between $17.62 and $19.43 per hour, reflecting the value Marriott places on attentive guest services and operational accuracy.

As a guest service associate, the individual will engage directly with guests, ensuring seamless check-ins and check-outs while managing room reservations, adjustments, and cancellations efficiently. This role requires meticulous attention to detail to secure payment processing, adjust billing appropriately, and maintain accurate financial transactions related to guest stays, including activating and filing room keys. The associate will process guest requests and messages, maintain contingency lists for emergency preparedness, and provide guests with insightful information about room features, hotel amenities, on-property services, operating hours, and the local area. Beyond administrative tasks, the role entails conducting follow-ups on previously reported issues to ensure complete resolution and maintaining daily operational logs and reports.

The position demands excellent communication skills, professionalism, and a strong commitment to Marriott’s standards of service. The associate will manage cashier responsibilities, including counting the cash bank at the beginning and end of each shift and handling payments, vouchers, and other financial transactions. Additionally, vigilance in security matters, such as reporting theft incidents promptly to Loss Prevention or Security teams, is crucial. Maintaining confidentiality of proprietary information and protecting company assets are foundational duties, reflecting the high standards expected within Marriott properties.

Furthermore, the associate is expected to uphold all company policies and procedures, maintain a clean and professional appearance, and foster an environment of respect and inclusivity by assisting individuals with disabilities and engaging guests with genuine appreciation. This role also encourages building strong teamwork and positive relationships with colleagues to collectively achieve common goals. Physical demands include the ability to stand, sit, or walk for extended periods, and to move objects weighing up to 10 pounds independently. The role promises variety and challenge, with the opportunity to perform reasonable additional duties as assigned by supervisors.

Ultimately, this position offers an exciting gateway into the hospitality industry with Marriott International, under the respected Westin brand. It is ideal for individuals who are passionate about delivering exceptional service, who embrace an active lifestyle, and who are eager to grow within a supportive and engaging workplace. Here, associates are empowered to begin their purpose, do their best work, and belong to a global team committed to excellence and well-being.