Front Desk Agent

Marriott Hotels is a globally recognized leader in the hospitality industry, dedicated to elevating the guest experience through innovation and heartfelt service. With a reputation built on a foundation of wonderful hospitality, Marriott Hotels constantly strives to deliver thoughtful and personalized service that makes every guest feel valued and special. The company operates a diverse portfolio of brands, including the luxury JW Marriott, which boasts over 100 elegant properties in prime gateway cities and exclusive resort destinations worldwide. JW Marriott prioritizes the well-being and development of its associates, fostering a workplace culture where employees feel connected, supported, and empowered to deliver exceptional experiences. The brand is committed to creating opportunities for training, advancement, and personal growth, ensuring associates can thrive in an environment that balances luxury hospitality with holistic well-being.

This part-time, non-management Guest Experience Expert position is located at JW Marriott in Bellevue, Washington. The role is central to Marriott's promise of providing unique and memorable experiences rather than just routine transactions like check-ins and check-outs. Guest Experience Experts at JW Marriott act as proactive ambassadors who guide guests throughout their stay, delivering a seamless, customized service experience. They handle operational needs, respond promptly to guest requests, complete necessary reports, and share insightful information about local attractions, enhancing guest satisfaction. Employees in this position are empowered to take initiative and move freely around their workspace to meet the needs of the guests efficiently.

The ideal candidates will embrace Marriott's core values by creating a safe workplace, maintaining confidentiality, protecting company assets, and upholding the highest quality standards. The job demands professionalism in appearance, uniform, and communication. Physical stamina is required, as the role involves standing, sitting, or walking for extended periods and occasionally lifting, pushing, or carrying items up to 10 pounds without assistance. Marriott offers a competitive wage of $28.38 per hour for this position.

Working at Marriott also means joining an equal opportunity employer committed to fostering diversity and inclusion, valuing cultural and experiential differences among associates. The company provides a comprehensive benefits package, including a 401(k) plan, stock purchase options, employee discounts, commuter benefits, assistance programs, and childcare discounts. Employees based in Washington can accrue paid sick leave and are eligible for holidays annually, with additional full-time benefits such as medical, dental, vision, flexible spending accounts, various insurance plans, paid parental leave, and educational assistance.

Joining JW Marriott means becoming part of a dynamic and supportive community where you are encouraged to be your best self, find purpose in your work, and belong to a global team that champions collaboration and personal growth. The Guest Experience Expert role is an excellent opportunity for individuals seeking to start or advance their careers in hospitality, especially those with a high school diploma or GED equivalent and no prior experience necessary. Marriott's commitment to the holistic development of its associates ensures that every team member is equipped and inspired to deliver the distinctive JW Treatment™ that keeps guests coming back.