Courtyard logo

Front Desk Agent

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $14.25 - $18.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
flexible schedule
Employee wellness programs

Job Description

Our establishment is a vibrant and highly regarded hotel dedicated to delivering exceptional hospitality experiences to every guest that walks through our doors. We pride ourselves on our warm, welcoming atmosphere and commitment to top-tier service, making us a preferred destination for travelers seeking comfort, convenience, and a friendly environment. Our team is composed of passionate professionals who work diligently to ensure that every aspect of a guest's stay exceeds expectations. We embrace diversity and inclusion, fostering a workplace where all employees can thrive and develop their skills.

We are currently looking for a Front Desk Agent to join our dynamic hospitality team. This role is vital in creating a lasting positive impression for guests from the moment they arrive. As the first point of contact, you will be responsible for providing a seamless check-in and check-out process, managing reservations, and addressing guest inquiries with professionalism and courtesy. This position offers an excellent opportunity to enhance your customer service expertise within a fast-paced, professional environment. The ideal candidate is personable, organized, and possesses strong communication skills, ensuring the front desk operates smoothly and guests feel valued and well cared for throughout their stay. This role also involves collaboration with various operational departments to provide comprehensive guest support. Employment is full-time, and while salary details are competitive and commensurate with experience, our emphasis remains on fostering an enriching work environment that encourages career growth and employee satisfaction.

Job Requirements

  • High school diploma or equivalent
  • Previous experience in customer service or front desk operations preferred
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficiency with computer systems and reservation software
  • Ability to remain calm and professional under pressure
  • Flexibility to work various shifts including evenings, weekends, and holidays
  • A friendly, approachable attitude with a focus on guest satisfaction

Job Qualifications

  • High school diploma or equivalent
  • Additional hospitality training is a plus
  • Previous experience in customer service or front desk operations preferred
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficiency with computer systems and reservation software
  • Ability to remain calm and professional under pressure
  • Flexibility to work various shifts including evenings, weekends, and holidays
  • A friendly, approachable attitude with a focus on guest satisfaction

Job Duties

  • Greet and welcome guests upon arrival, ensuring a positive first impression
  • Check guests in and out efficiently using the hotel management system
  • Handle guest inquiries, requests, and complaints with professionalism and courtesy
  • Manage reservations, cancellations, and modifications accurately
  • Provide information about hotel amenities, local attractions, and services
  • Maintain the cleanliness and organization of the front desk area
  • Collaborate with housekeeping, maintenance, and other departments to ensure guest satisfaction
  • Process payments and handle cash, credit, or debit transactions securely
  • Follow all safety and security procedures to protect guests and staff

Job Criteria

Experience

Entry Level (1-2 years)


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