Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.50 - $19.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
competitive pay
Employer Paid Life Insurance
Paid Time Off
401k with employer match
Career growth opportunities
Job Description
HomeTowne Studios by RedRoof is a prominent management company specializing in providing high-quality extended stay hotel experiences across 20 states. Focused on both guest satisfaction and employee welfare, HomeTowne Studios has established itself as a leader in the extended-stay hospitality sector. The company undertook significant renovations in 2018 to enhance the quality of its properties and continues to invest in training and development to improve both guest experiences and workplace conditions. By fostering a friendly, professional, and safety-conscious environment, HomeTowne Studios strives to be an employer of choice, offering career advancement opportunities and competitive compensation for its employees.
The Front Desk Agent position at HomeTowne Studios is an essential role that directly influences guest satisfaction and operational efficiency. This full-time role offers a competitive starting wage ranging from $18.50 to $19.00 per hour, depending on experience, and provides a comprehensive benefits package including health, dental, vision insurance, employer-paid life insurance, and a 401K plan with employer matching. Additionally, employees enjoy paid time off and opportunities for career growth within the company.
As a Front Desk Agent, you will be the first point of contact for guests, welcoming them with warmth and professionalism while managing all aspects of guest services at the property. Your responsibilities include handling reservations, checking guests in and out, maintaining guest accounts, and ensuring that all communications with guests and internal teams are timely and accurate. You will use front desk computer systems to update room statuses, monitor availability, and promote future bookings, contributing to the property's revenue and operational success.
Maintaining confidentiality of guest information and hotel data is vital, as is coordinating effectively with housekeeping and maintenance teams to address room cleanliness and repair issues. The Front Desk Agent also communicates with the General Manager and other team members about guest concerns, facilitating solutions that enhance guest satisfaction. In this dynamic role, you will have the opportunity to develop your customer service skills and advance your career in the hospitality industry with a company that values and rewards your contributions.
The Front Desk Agent position at HomeTowne Studios is an essential role that directly influences guest satisfaction and operational efficiency. This full-time role offers a competitive starting wage ranging from $18.50 to $19.00 per hour, depending on experience, and provides a comprehensive benefits package including health, dental, vision insurance, employer-paid life insurance, and a 401K plan with employer matching. Additionally, employees enjoy paid time off and opportunities for career growth within the company.
As a Front Desk Agent, you will be the first point of contact for guests, welcoming them with warmth and professionalism while managing all aspects of guest services at the property. Your responsibilities include handling reservations, checking guests in and out, maintaining guest accounts, and ensuring that all communications with guests and internal teams are timely and accurate. You will use front desk computer systems to update room statuses, monitor availability, and promote future bookings, contributing to the property's revenue and operational success.
Maintaining confidentiality of guest information and hotel data is vital, as is coordinating effectively with housekeeping and maintenance teams to address room cleanliness and repair issues. The Front Desk Agent also communicates with the General Manager and other team members about guest concerns, facilitating solutions that enhance guest satisfaction. In this dynamic role, you will have the opportunity to develop your customer service skills and advance your career in the hospitality industry with a company that values and rewards your contributions.
Job Requirements
- High school diploma preferred or equivalent experience
- 1 year in previous customer service position
- must have basic office skills (math, cash handling, computer skills, etc.)
- basic English communication (verbal and written) skills required
Job Qualifications
- High school diploma preferred or equivalent experience
- 1 year in previous customer service position
- must have basic office skills (math, cash handling, computer skills, etc.)
- basic English communication (verbal and written) skills required
Job Duties
- Welcome guests with friendly greeting and smile while performing all guest related services
- handle reservations request
- check guests in/out
- handle guest accounting and cashier functions
- make, change and monitor reservations
- reviews and reports rate availability using front desk computer system
- update and monitor room status
- promote future sales
- maintain confidentiality of guest information and pertinent hotel data
- communicate with the General Manager and other Front Desk Representatives, as needed, about problems, requests and/or concerns regarding guests and rooms
- work with housekeeping to communicate checkouts, stay-overs, sleepers, skip, rooms cleaned and rooms in need of maintenance
- performs all other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
