Front Desk Agent

Sheraton Nashville Brentwood is a well-established hotel located in Brentwood, Tennessee. It operates as part of the Sheraton brand, which is renowned worldwide for its commitment to exceptional hospitality and guest service. This particular property is owned and operated by an independent franchisee, Hotel Equities, which manages all employment policies and procedures independently from Marriott International, Inc. Known for its friendly atmosphere and vibrant team dynamics, Sheraton Nashville Brentwood offers a welcoming environment for both guests and employees alike. Being a franchise hotel, it focuses heavily on maintaining its unique local flavor while aligning with the global standard of Sheraton hospitality. The hotel’s location on Old Hickory Boulevard places it conveniently near many attractions and business centers, making it a hub for travelers seeking comfort and convenience.

The role advertised is for a full-time position within the Rooms and Guest Services Operations category, specifically designed to strengthen the hotel’s front desk team. This non-management position provides an excellent opportunity for individuals who are passionate about delivering quality customer service and enjoy interacting with people in a busy hotel environment. The successful candidate will be working primarily on the afternoon shifts, including weekends and holidays, reflecting the dynamic and demanding nature of hospitality roles. Salary for this position is competitive, ranging between $17.00 and $18.00 per hour, with additional benefits such as medical, dental, and vision insurance, travel discounts, 401K, and paid time off after 90 days.

In this role, the employee will be the first point of contact for guests visiting the hotel, tasked with welcoming guests with genuine warmth and professionalism. The responsibilities include assisting with the check-in and check-out processes, managing front desk operations efficiently, and handling guest inquiries or concerns sensitively and effectively. The position demands strong interpersonal skills, a self-motivated attitude, and the ability to work independently as well as collaboratively within a high-energy team. Organization and attention to detail are critical, especially during busy periods, to ensure seamless guest experiences.

Sheraton Nashville Brentwood values team players who thrive in a lively, guest-focused environment and seek long-term career growth within the hospitality industry. The company promotes inclusivity as an equal opportunity employer and encourages applicants with varied backgrounds to join its dedicated team. Overall, this opportunity offers a rewarding career path for individuals passionate about hospitality, guest interaction, and team collaboration, all within a reputable hotel brand in a prime Tennessee location.