Front Desk Agent

Hospitality Management Corporation (HMC) is a Dallas-based privately held company specializing in providing customized management solutions and hospitality industry services tailored to meet the unique needs of its clients. HMC stands out as a leader in the hospitality sector due to its unwavering commitment to integrity, honesty, and open communication, which forms the foundation of all its business practices. This company is known for its professionalism, experience, innovation, flexibility, excellent customer service, and consistent results, making it a preferred choice for both clients and employees alike. HMC's core value emphasizes that its strength lies in its team members, and it puts significant effort into creating a supportive working environment by encouraging team members to push themselves while providing the necessary resources to ensure success.

Currently, HMC is hiring for the position of Front Desk Agent at Travelodge and Penny's Diner located in Missouri Valley, IA. This role is an essential part of the hospitality operations, focusing on delivering a high level of customer service and ensuring a smooth check-in and check-out process for guests. The Front Desk Agent is the first point of contact for visitors, playing a critical role in shaping guest impressions and experiences. This position requires someone who is professional, approachable, and capable of maintaining composure while efficiently handling multiple tasks.

The Front Desk Agent is responsible for greeting guests, managing reservations including cancellations and room assignments, assisting with guest inquiries and recommendations, resolving concerns with professionalism, and maintaining accurate guest records. The role demands a good understanding of reservation systems and proficiency with computer equipment. Candidates with experience in IHG branded hotels are highly desired, demonstrating a preference for those familiar with industry standards and expectations.

HMC offers a fun and rewarding work environment where efforts are recognized and results are rewarded. The company provides a great benefits package, which includes an industry-leading 401K plan, along with promotional opportunities within a growing organization. Teamwork is highly valued at HMC, with an emphasis on collaboration rather than isolated work. Employees are supported to develop their skills and grow their careers in a company that truly values their contributions and well-being.