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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $17.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
flexible schedule
Job Description
The Renaissance Philadelphia Downtown Hotel, located at 401 Chestnut St, Philadelphia, Pennsylvania, is a vibrant and welcoming establishment known for its commitment to exceptional guest experiences. Operated by PM Hotel Group, an independent franchisee separate from Marriott International, Inc., this hotel blends the charm of historic Philadelphia with modern amenities to cater to both leisure and business travelers. The Renaissance brand is recognized worldwide for its unique and engaging ambiance that reflects the local culture and community, offering guests a memorable stay with personalized service and comfort.
This full-time Front Desk Agent position is a fantastic opportunity for individuals pas... Show More
This full-time Front Desk Agent position is a fantastic opportunity for individuals pas... Show More
Job Requirements
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent preferred
- Prior hospitality or customer service experience is a plus
- Strong interpersonal and communication skills
- Ability to multitask and remain professional in a fast-paced environment
- Detail-oriented with strong organizational skills
- Flexibility to work varied shifts, including evenings, weekends, and holidays
Job Duties
- Assist guests efficiently, courteously, and professionally at all times
- Maintain a high level of service and hospitality standards
- Promptly address guest concerns and ensure satisfaction in a timely manner
- Post guest charges, collect payments, and follow cash handling procedures
- Handle guest mail and messages with respect to privacy and professionalism
- Stay knowledgeable about the Renaissance brand, travel programs, and special offers
- Communicate guest feedback effectively to departments and management
- Respond quickly to calls, lobby visitors, and team members needing assistance
- Maintain full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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