Front Desk Agent

Renaissance Dallas at Plano Legacy West Hotel is a distinguished part of Marriott International's portfolio, recognized for offering exceptional hospitality experiences in Plano, Texas. Situated conveniently at 6007 Legacy Drive, this hotel delivers a blend of comfort, style, and convenience, catering to business and leisure travelers alike. As a full-service hotel, Renaissance Dallas at Plano Legacy West fosters a welcoming environment where every guest's needs are anticipated and met with excellence. The hotel is part of the broader Marriott International family, which is known for its commitment to diversity, inclusion, and providing ample career growth opportunities for its associates across various departments.

The role of Guest Experience Expert at Renaissance Dallas at Plano Legacy West Hotel goes beyond the traditional concept of front desk service; it is about crafting a memorable and unique experience for guests from the moment they check in until they leave. This position is full-time and categorized under Rooms and Guest Services Operations within the hotel. As a non-management position, it empowers associates to take initiative in delivering superior customer service, assisting guests throughout their stay, and ensuring seamless functionality of daily front-of-house operations. The Guest Experience Experts are entrusted with responsibilities such as processing operational needs, addressing guest requests, completing reports, and sharing insightful local information, all aimed at enhancing the guest experience.

Guest Experience Experts at Renaissance Hotels are pivotal in transforming routine hotel transactions into meaningful engagement that sparks lasting impressions. These associates are encouraged to be proactive and mobile, contributing dynamically to various tasks that maintain the high quality and safety standards expected at Marriott properties. Besides being the face of the hotel, they are also vital in creating a safe workplace, adhering to company policies, protecting company assets, and upholding the brand’s quality standards. Their personal appearance, communication style, and professionalism reflect directly on the hotel’s image.

This role requires individuals who are enthusiastic and ready to engage with guests in an authentic and spontaneous manner, aligning with Renaissance Hotels’ philosophy of delivering the spirit of the neighborhood they serve. From coordinating guest arrivals and departures to providing recommendations for local attractions, this position entails a hands-on approach and physical activity including standing, sitting, walking for extended periods, and occasionally lifting or moving objects up to 10 pounds. These efforts collectively contribute to delivering an extraordinary hospitality experience that turns stays into memorable stories.

Renaissance Hotels and Marriott International prioritize equal opportunity employment, promoting diversity and inclusiveness as integral parts of their corporate values. They foster a culture that respects and values the unique backgrounds of their associates, ensuring that everyone has the opportunity to thrive irrespective of disability, veteran status, or any protected characteristic under the law. This supportive work environment encourages team members to bring their whole selves to work, pursue their career aspirations, and grow both personally and professionally.

If you are passionate about hospitality, eager to explore new adventures, and want to be part of a global team that values culture and connection, the Guest Experience Expert position at Renaissance Dallas at Plano Legacy West Hotel offers a rewarding career path. This role not only provides the opportunity to develop essential service skills but also to enjoy the vibrant energy of a culturally rich neighborhood setting where every day holds something new to discover. Join Renaissance Hotels and Marriott International to start a fulfilling journey where you can do your best work, belong to an amazing team, and become the best version of yourself.