Front Desk Agent

HomeTowne Studios by RedRoof is a distinguished management company specializing in the extended stay hotel industry across the United States. With properties managed in 20 different states, HomeTowne Studios is recognized for providing quality extended stay accommodations that offer guests a welcoming and comfortable experience. The company has continually invested in property renovations, with significant upgrades completed in 2018, and maintains an ongoing commitment to enhancing both the guest and employee experience through continuous improvements and innovative training techniques. This dedication to quality and service has established HomeTowne Studios as a leader in the extended stay segment, striving to create an environment where guests feel at home and employees feel valued.

HomeTowne Studios by RedRoof is currently seeking a motivated and customer-oriented Front Desk Agent to join its dedicated team. This role offers a starting wage between $16.50 and $17 per hour, commensurate with experience. The Front Desk Agent will act as the first point of contact for guests, responsible for delivering exceptional customer service with a warm, friendly approach. The successful candidate will welcome guests with a smile, handle reservations, check guests in and out efficiently, and manage guest accounting and cashier functions with accuracy. They will also be responsible for monitoring room availability, updating room status, and promoting future sales, ensuring each guest enjoys a seamless and welcoming stay.

This position requires excellent communication skills, both verbal and written, along with basic office skills including math, cash handling, and computer proficiency. Confidentiality in handling guest information is paramount, as is effective coordination with other team members such as the general manager and housekeeping. The role demands a proactive approach to problem-solving and teamwork to maintain the highest standards of hotel operations.

HomeTowne Studios is not only committed to delivering superior guest services but also to being an employer of choice. The company offers comprehensive benefits including health, dental, and vision insurance, employer-paid life insurance, paid time off, 401K with employer match, and opportunities for career growth. Employees enjoy competitive pay and a supportive work environment designed to foster professional development. This is an excellent opportunity for individuals seeking stable employment with a reputable and growing hospitality management company that values its team and promotes from within.