Front Desk Agent

The New Orleans Marriott Warehouse Arts District is a prominent hospitality establishment located at 859 Convention Center Blvd, New Orleans, Louisiana. This Marriott property is part of the globally recognized Marriott International family, known for its dedication to high-quality service and exceptional guest experiences. As a full-time non-management facility, the hotel thrives on a commitment to diverse and inclusive employee values, ensuring a welcoming atmosphere for all staff and guests alike. The hotel is situated in a vibrant area of New Orleans, providing guests with numerous local attractions and cultural highlights to enhance their stay.

This role for a Guest Experience Expert within the Rooms and Guest Services Operations category is designed to go beyond the basic tasks of check-in and check-out. Instead, it focuses on creating a unique and memorable experience for each guest, embodying Marriott's promise of 'A wonderful hotel experience, always.' The Guest Experience Expert acts as a knowledgeable and proactive guide, offering a wide range of services to assist guests throughout their visit. Empowered to respond dynamically to guests' needs, the expert manages operational tasks, attends to guest requests, completes reports, and shares insightful information about local events and must-see destinations.

The job involves continuous on-foot activity and engagement in various manual tasks such as moving, lifting, carrying, pushing, and arranging items weighing less than 10 pounds without assistance. Maintaining professional standards in appearance, communication, and confidentiality is crucial to the position, as is adhering to company guidelines and safety protocols.

Educationally, the role requires a high school diploma or GED, with no prior work or supervisory experience necessary, making it accessible to individuals looking to begin or advance their careers in hospitality. Marriott International fosters a work culture that values diversity and equality, striving to create an inclusive environment where every employee can thrive. Being part of this team means joining a reputable luxury brand, JW Marriott, that prioritizes employee well-being and offers opportunities for training, development, and career progression.

At JW Marriott, employees are supported to reach their full potential while delivering exceptional hospitality that honors the company founder J. Willard Marriott’s legacy. Employees enjoy an unparalleled workplace community where camaraderie, passion, and holistic well-being are at the core. This is known as The JW Treatmentâ™. Becoming a Guest Experience Expert here means embracing a role that is both dynamic and vital to the hotel's operational success, helping ensure guest satisfaction and a seamless service experience. You will be part of a global team, empowered to perform your best work, and contribute to Marriott’s mission of hospitality excellence.