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Front Desk Agent
Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $16.00
Work Schedule
Standard Hours
Weekend Shifts
Night Shifts
Benefits
Employee hotel room discount
Holiday pay
Paid training
Professional development assistance
Job Description
Atira Hotels is a distinguished hospitality company committed to delivering exceptional guest experiences across its portfolio of properties. One of its esteemed locations, the Residence Inn Lexington, is situated at 1080 Newtown Pike, Lexington, KY 40511. This establishment is part of the Atira Hotels family, renowned for fostering a warm and welcoming environment where hospitality professionals can thrive and build meaningful careers. The Residence Inn Lexington boasts comfortable and well-appointed accommodations, alongside dedicated staff committed to ensuring that every guest enjoys an unparalleled stay.
The Front Desk Agent role at Residence Inn Lexington is a pivotal position within the hotel'... Show More
The Front Desk Agent role at Residence Inn Lexington is a pivotal position within the hotel'... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service experience preferred
- ability to work 8-hour shifts including night shifts, weekends, and holidays
- strong communication skills
- proficiency in data entry and basic office software
- attention to detail
- ability to maintain confidentiality of guest information
- teamwork and interpersonal skills
- willingness to follow company policies and procedures
Job Qualifications
- High school graduate or equivalent
- customer service and data entry experience preferred
- excellent communication and public relations skills
- well organized and attentive to detail
- willingness to assist others
- strong typing abilities
- proficiency with PC, calculator, and office equipment
Job Duties
- Receive and process reservations via phone, fax, and mail
- enter reservations into the computer system and provide additional information
- verify pricing, discounts, and billing information, and notify customers of room features and availability
- maintain reservation files and resolve related problems
- check in and out guests efficiently
- process customer payments and post applicable charges
- inform customers of credit holds and conduct customer surveys
- interact with guests regarding their stay, resolving questions, requests, and problems promptly and courteously
- keep customers informed of company policies, procedures, and account statuses
- maintain the company’s professional reputation by providing superior customer service
- assist and support area personnel as needed
- coordinate with the accounting department regarding customer credit status
- keep management informed of area activities and significant problems
- uphold effective working relations with company personnel
- safeguard guest information including personal information, address, room numbers, credit card numbers, etc.
- perform any other tasks or duties as assigned by the manager or supervisor
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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