Front Desk Agent

Atira Hotels is a distinguished hospitality company committed to delivering exceptional guest experiences across its portfolio of properties. One of its esteemed locations, the Residence Inn Lexington, is situated at 1080 Newtown Pike, Lexington, KY 40511. This establishment is part of the Atira Hotels family, renowned for fostering a warm and welcoming environment where hospitality professionals can thrive and build meaningful careers. The Residence Inn Lexington boasts comfortable and well-appointed accommodations, alongside dedicated staff committed to ensuring that every guest enjoys an unparalleled stay.

The Front Desk Agent role at Residence Inn Lexington is a pivotal position within the hotel's operations, offering part-time employment with a competitive pay rate of $16 per hour. This role requires working 8-hour shifts, primarily Monday through Friday, including night shifts, holidays, and weekend hours, making it a flexible option for those seeking varied work schedules. As the first point of contact between the hotel and its guests, the Front Desk Agent is responsible for delivering excellent customer service, managing reservations efficiently, and maintaining professional relationships with guests and colleagues alike.

This position encompasses a variety of clerical duties, including handling reservation requests received via phone, fax, and mail. The Front Desk Agent processes these reservations by entering them into the hotel's computer system, verifying pricing, discounts, and billing details, and communicating vital information about room features and availability to customers. Furthermore, the role demands prompt resolution of customer inquiries and issues, ensuring that guests feel valued and heard throughout their stay.

In addition to reservation management, the Front Desk Agent plays an integral role in customer service by managing guest check-ins and check-outs efficiently, processing payments, and relaying important information related to credit holds or account statuses. The agent also conducts customer surveys to gather feedback and enhance service quality. Maintaining the company’s professional reputation is paramount, which involves assisting fellow staff members, coordinating with accounting regarding customer credit, and safeguarding sensitive guest information such as personal details and payment data.

Residence Inn Lexington values diversity, equity, and inclusion, creating a workplace where all employees are respected and encouraged to bring their authentic selves to work. For team members eager to progress professionally, the company offers numerous learning and development opportunities, paid training, and professional development assistance. These incentives align perfectly with the dynamic, fast-paced hotel environment that supports career growth and innovation.

Working as a Front Desk Agent at Residence Inn Lexington also provides several benefits that enhance employee satisfaction and well-being. These include employee hotel room discounts, holiday pay, paid training, and professional development assistance, all of which contribute to a supportive and engaging workplace culture. By joining the Atira Hotels family, employees become part of a legacy of hospitality excellence, where creativity, inclusivity, and career advancement are highly encouraged.