Front Desk Agent

The Westin Galleria Houston, located at 5060 W Alabama St in Houston, Texas, is a premier hotel known for delivering exceptional guest experiences and offering a welcoming environment for both guests and employees. As part of the renowned Marriott International family, The Westin Galleria Houston upholds high standards of quality, professionalism, and inclusivity. This full-time, non-management position operates on an overnight shift schedule and plays a critical role in the Rooms and Guest Services Operations department. Marriott International is committed to equal opportunity employment and fostering a diverse workplace that respects and celebrates the unique backgrounds, talents, and experiences of its associates. At The Westin, the focus extends beyond the routine check-in and check-out processes to creating unique and memorable experiences that truly enhance guest satisfaction throughout their stay.

The role of the Guest Experience Expert at The Westin Galleria Houston is dynamic and impactful. These experts are empowered to proactively deliver a broad range of services that guide and assist guests during their stay, ensuring that every interaction contributes positively to the overall guest experience. This position demands flexibility and the ability to manage multiple operational tasks, including handling guest requests, preparing reports, and providing insights about local events and attractions. The position requires physical activity such as standing, walking for extended periods, and performing light manual tasks, including moving or lifting objects weighing less than 10 pounds. The Guest Experience Expert continuously upholds a professional demeanor in appearance, uniform, and communication, while maintaining the high standards set by the hotel for safety, confidentiality, and asset protection. This role is fundamental in ensuring guest satisfaction and smooth hotel operations.

Westin Hotels stress the importance of employee wellness as part of their mission to empower guests to be the best version of themselves. Employees at The Westin are encouraged to maintain their own wellness practices, reflecting a culture of passion, optimism, and adventurous spirit. The company’s commitment to wellness and diversity creates an inclusive atmosphere where employees can thrive personally and professionally. This role offers an opportunity to join an incredible global team, contribute meaningfully to guest satisfaction, and grow as an individual within the hospitality industry.

This description highlights the responsibilities, values, and culture surrounding the Guest Experience Expert position at The Westin Galleria Houston. The ideal candidate will be passionate about delivering exceptional service, able to multitask effectively, and committed to maintaining the wellness standards that align with Westin’s brand. A high school diploma or GED is required, with no prior related work experience or supervisory experience necessary, making this role accessible for those seeking to start or advance their career in hospitality. Marriott International’s inclusive policies ensure a supportive environment free from discrimination, welcoming applicants from all backgrounds.