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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $33.94
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Career growth opportunities
Employee incentive programs
Free parking
free meal
flexible scheduling
supportive work environment
Job Description
Sheraton Universal Hotel, located at 333 Universal Hollywood Dr, Universal City, California, is part of the Shen Zhen New World II, LLC franchise, operating independently from Marriott International. This well-established hotel is recognized for providing high-quality accommodations and exceptional guest experiences in the heart of Universal City. Known for its commitment to luxury and comfort, Sheraton Universal offers guests convenient access to premier entertainment, dining, and cultural attractions in the region. The hotel operates with an emphasis on delivering outstanding customer service, maintaining brand standards, and promoting a welcoming and professional environment for all its visitors and staff alike.
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Job Requirements
- High school diploma or equivalent
- Hospitality or customer service experience preferred
- 1-3 months of related experience or training in hotel or customer-facing roles is a plus
- Strong communication skills
- Ability to handle stressful situations and resolve guest concerns
- Basic mathematical skills
- Ability to follow detailed instructions and make sound decisions
- Strong organizational and multitasking abilities
- Comfortable using front office systems and office equipment
- Ability to stand, walk, and lift up to 25 pounds
- Positive attitude
- Commitment to delivering excellent guest service
Job Qualifications
- High school diploma or equivalent (GED)
- Hospitality or customer service experience preferred
- Strong communication skills with the ability to interact professionally with guests and team members
- Ability to handle stressful situations and resolve guest concerns effectively
- Basic mathematical skills to process billing, payments, and financial transactions
- Ability to follow detailed instructions and make sound decisions in standardized situations
- Strong organizational and multitasking abilities in a fast-paced environment
Job Duties
- Greet, register, and assign rooms to guests while promoting Marriott Bonvoy enrollment and brand standards
- Provide an overview of hotel services, parking, amenities, and guest offerings during check-in
- Serve as the primary liaison for guests, handling inquiries, requests, and concerns with professionalism
- Manage reservations via phone and front office systems, ensuring accuracy and proper deposits (CCFX and reservation processes)
- Provide information on hotel services, dining, shopping, entertainment, transportation, and travel directions
- Coordinate guest requests including room service orders, amenities, and special accommodations
- Operate hotel phone system and direct calls to appropriate departments while managing guest messages
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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