Front Desk Agent

Sheraton Universal Hotel, located at 333 Universal Hollywood Dr, Universal City, California, is part of the Shen Zhen New World II, LLC franchise, operating independently from Marriott International. This well-established hotel is recognized for providing high-quality accommodations and exceptional guest experiences in the heart of Universal City. Known for its commitment to luxury and comfort, Sheraton Universal offers guests convenient access to premier entertainment, dining, and cultural attractions in the region. The hotel operates with an emphasis on delivering outstanding customer service, maintaining brand standards, and promoting a welcoming and professional environment for all its visitors and staff alike.

The Front Desk Agent position at Sheraton Universal Hotel is a pivotal role within the Rooms & Guest Services Operations Department. This full-time, non-management role offers an hourly wage of $33.94 and requires about 40 hours of work per week. The role is based onsite, with no remote work options, and plays a central part in facilitating a seamless guest experience from the moment of arrival to departure.

As the primary point of contact for guests, the Front Desk Agent is responsible for greeting guests, managing check-ins and check-outs efficiently, and handling reservations and inquiries. This role requires excellent communication skills, a customer-focused approach, and the ability to operate front office systems with precision. The agent serves as a vital link between guests and other hotel departments, ensuring any concerns are resolved promptly and professionally. Additionally, the position involves managing financial transactions, coordinating guest services such as room service orders and special accommodations, and assisting with administrative duties like maintaining records and conducting shift audits.

The ideal candidate for this position is detail-oriented and capable of performing effectively under pressure in a dynamic hospitality setting. They should have a basic understanding of mathematical operations necessary for processing payments and billing, as well as the ability to multitask and remain organized amidst the demands of a fast-paced environment. Multilingual skills, although not required, are considered a valuable asset in serving a diverse clientele.

Working at Sheraton Universal Hotel means joining a team that values diversity, inclusivity, and teamwork. The work environment is fast-paced but supportive, offering flexible scheduling that includes evenings, weekends, and holiday shifts to accommodate the hotel’s operational needs. Employees can look forward to a competitive salary, comprehensive benefits, and opportunities for career advancement within the expanding hospitality team. Additional perks include employee incentive programs, free parking, and free meals, enhancing the overall employment experience.

By being a part of Sheraton Universal Hotel's front desk team, employees contribute directly to delivering exceptional hospitality experiences, fostering guest satisfaction, and upholding the distinguished reputation of a globally recognized hotel brand. Individuals passionate about customer service and hospitality will find this role rewarding and enriched with growth potential.