Front Desk Agent

The Westin Denver Downtown is a premier hotel located in the heart of Denver, Colorado, at 1672 Lawrence Street. As part of Marriott International, a globally recognized leader in the hospitality industry, the hotel is committed to delivering exceptional guest experiences within a vibrant urban setting. The Westin brand is renowned for its focus on wellness, offering guests a unique environment designed to help them feel their best during their stay. Whether guests are visiting for business or leisure, The Westin Denver Downtown strives to combine comfort, convenience, and superior service to create memorable and rejuvenating stays.

This particular role is for a Guest Experience Expert within the Rooms and Guest Services Operations department. It is a full-time, non-management position that plays a vital part in ensuring guests receive a seamless and personalized experience from check-in to check-out. Guest Experience Experts at The Westin Denver Downtown are empowered to deliver a wide range of services, going beyond traditional front desk operations to guide guests throughout their entire stay. The role demands a hands-on approach to hospitality, requiring associates to be on their feet and moving around, helping with operational tasks, responding to guest requests, handling reports, and sharing knowledge about local attractions and highlights.

The stance of this position is that interactions with guests should feel natural and integrated into their overall experience. This means not only addressing transactional needs like check-in/out but also contributing to the guest’s comfort and enjoyment by anticipating and exceeding expectations. The role emphasizes creating a safe work environment, adhering to company policies and procedures, maintaining confidentiality, and protecting company assets. Employees must also uphold professional standards in appearance and communications.

Candidates for this position do not need prior work or supervisory experience but are expected to have a high school diploma or equivalent. The pay is competitive at $23.90 per hour, reflecting the importance of the role in enhancing guest satisfaction. The Westin Denver Downtown fosters an inclusive culture where diverse backgrounds are valued and protected under equal opportunity employment principles. Benefits are offered to support physical and mental well-being, professional growth, and work-life balance, with eligibility depending on factors like employment type and location.

At Westin, the brand mission goes beyond hospitality—it aims to empower guests to regain control and improve their well-being while traveling. Employees are encouraged to embrace their own wellness practices and bring passion, optimism, and an adventurous spirit to the role. This position is ideal for individuals who are proactive, have a positive outlook, and desire to be part of a global team dedicated to wellness and exceptional service. Working here isn't just about completing tasks; it’s about becoming the best version of oneself in a supportive and dynamic environment.