Front Desk Agent

Courtyard by Marriott Greenville Haywood Mall, located in Greenville, South Carolina, is part of the prestigious Marriott International portfolio. Marriott International is a global leader in the hospitality industry, known for offering exceptional guest services and uniquely memorable experiences. Courtyard by Marriott specifically caters to business travelers and leisure guests alike, providing a welcoming environment tailored to the needs of modern travelers. With its prime location near Haywood Mall and other local attractions, this hotel combines comfort, convenience, and quality service to ensure every guest's stay is positive and memorable.

The position available is for a Guest Experience Specialist on a full-time basis, preferably for the evening shift. This role is non-management but is critical within the Rooms & Guest Services Operations category. Guest Experience Specialists at Courtyard by Marriott Greenville are not just front desk operators; they embody the core values of hospitality by delivering a range of services that enhance the complete guest experience from check-in to check-out and beyond. They act with a 'guest first' mindset, taking ownership of guest satisfaction by being proactive, mobile, and visible throughout the hotel.

In this role, you will serve as the primary point of contact for guests, ensuring their needs are met promptly and professionally. The Guest Experience Specialist's responsibilities extend beyond traditional tasks, including assisting with operational needs, responding to guest requests, completing reports, delivering quality meals, and sharing local highlights. Your ability to make every guest transaction feel like a seamless part of their overall stay differentiates the Courtyard experience from others in the industry.

Success in this role depends heavily on maintaining a safe workplace, adhering to Marriott’s policies and procedures, protecting company assets, and upholding rigorous quality standards. Personal appearance, communication style, and professionalism are essential, reflecting the brand's commitment to excellence and guest satisfaction. The physical nature of the job requires being on your feet for extended periods, moving around the hotel, and performing tasks such as moving or lifting items up to 25 pounds, bending, twisting, and stooping as necessary.

Marriott International prides itself on fostering diversity, equity, and inclusion, making it a welcoming employer for individuals from all backgrounds. The company’s culture values the unique talents and perspectives of every associate, creating a supportive environment where employees can grow and succeed. Joining Courtyard means becoming part of a global team focused on constant improvement, learning, and delivering an exceptional guest experience with enthusiasm and professionalism.

For those interested, a high school diploma or GED equivalent is preferred, though no prior related work or supervisory experience is required to apply. This is an excellent opportunity for individuals looking to enter the hospitality industry or advance their careers in guest services. If you are passionate about hospitality, enjoy working as part of an ambitious and supportive team, and want to help guests have unforgettable stays, the Guest Experience Specialist position at Courtyard by Marriott Greenville Haywood Mall could be the perfect fit.